The Emergency Response Centre Agency has a statutory mandate to answer emergency calls, evaluate their urgency and forward any calls that require immediate action to rescue services, the police, social services or health authorities.
The ERC Agency provides ERC services throughout Finland, excluding the Province of Åland.
The task of the ERC Agency is to receive emergency calls from all over the country that fall within the scope of the rescue, police, social and health services, as well as other information relating to the safety of people, property and the environment and to forward their content to the appropriate authorities or partners.
There is only one emergency number in Finland – 112.
Emergency response centres (ERCs) deal with all emergency calls regardless of the service required.
ERCs are able to reach all emergency response authorities via a shared radio network. All the necessary authorities can be alerted simultaneously.
The Emergency Response Centre Administration attracts international attention in its sector. Cooperation between the ERC operators of different countries is based on mutual comparison and development of systems and operating models, international agreements and operational cooperation.
Finland’s model attracts interest because the provision of ERC operation is the responsibility of a single authority. Furthermore, ERC operator as a separate profession attracts interest abroad.
Motorola Solutions is solving for safer. We build and connect technologies to help protect people, property and places. Our solutions enable the collaboration between public safety agencies and enterprises that’s critical for a proactive approach to safety and security. Learn more about how we’re solving for safer communities, safer schools, safer hospitals, safer businesses – safer everywhere – at www.motorolasolutions.com.
Frequentis is a global supplier of communication and information systems for control centres with safety-critical tasks. The listed family company develops and markets its “control centre solutions” in the Air Traffic Management segment (civil and military air traffic control, air defence) and the Public Safety & Transport segment (police, fire brigades, emergency rescue services, railways, coastguards, port authorities).
With a market share of 30%, Frequentis is the world market leader in voice communication systems for air traffic control. Frequentis is also the global leader in aeronautical information management and aeronautical message handling systems. As a global player with around 2,200 employees (full-time equivalents/FTE), Frequentis has a network of companies and representatives in more than 50 countries. Its head office is in Vienna, Austria.
Frequentis’ products, services, and solutions are used at more than 49,000 operator working positions in around 150 countries. Shares in Frequentis are traded on the Vienna and Frankfurt stock exchanges; ISIN: ATFREQUENT09, WKN: A2PHG5. In 2023, revenues were EUR 427.5 million and EBIT was EUR 26.6 million. Wherever Frequentis’ systems are used, safety-critical operators bear responsibility for the safety of other people and goods. The company also works towards a more sustainable future through its air traffic optimisation solutions.
ESO (ESO Solutions, Inc.) is dedicated to improving community health and safety through the power of data. Since its founding in 2004, the company continues to pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, hospitals, and state EMS offices. ESO currently serves thousands of customers throughout North America with a broad software portfolio, including the computer-aided dispatch software Logis, the industry-leading ESO Electronic Health Record (EHR), the next generation ePCR; ESO Health Data Exchange (HDE), the first-of-its-kind healthcare interoperability platform; ESO Fire RMS, the modern fire Record Management System; ESO Patient Registry (trauma, burn and stroke registry software); and ESO State Repository. ESO is headquartered in Austin, Texas. For more information, visit www.eso.com.
Esri, the global leader in Geographic Information Systems (GIS), is leading the way in emergency communications. The ArcGIS mapping and spatial analysis system supports computer-aided dispatch (CAD), records management systems (RMS), and the GIS-enabled Next-Generation Core Services that power NG112 with a suite of tools to manage address data, create service boundaries, perform advanced analysis of call data, and integrate disparate systems and sensor data in real-time. Esri remains on the cutting edge of NG112, including the ability to integrate 3D building exteriors and 3D indoor floorplans into emergency call taking applications to take advantage of the latest developments in emergency caller location accuracy: vertical positioning with Z-axis elevation data and detailed dispatchable addresses. Esri technology is open and interoperable, configurable out of the box, integrates with existing CAD/RMS solutions, and enables data sharing and maintenance workflows that ensure public safety systems have access to the most current data possible, even across jurisdictional boundaries.
Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety. Hexagon’s Safety, Infrastructure & Geospatial division improves the resilience and sustainability of the world’s critical services and infrastructure. We are the global leader in public safety solutions, helping protect 1 billion people. Building on our long-standing leadership in computer-aided dispatch, we provide an AI-enabled public safety platform for data collection, management, analysis, collaboration and response.
Rescuetrack is leading in integrated solutions for ambulance services, police and fire departments. The core functions of rescuetrack, which more than 2,000 emergency services customers from eight countries use every day as a software-as-a-service, include: Response unit tracking vehicle hardware components for mission data exchange, status transmission, tracking, navigation and connection to third-party applications mapbutler geo-information system Geodata management (across all emergency services) Routing services / calculation of next available resources (regular, blue light, large vehicles) Area coverage analysis for advance planning of stations or live for deployment of resources or manhunt Standardized data exchange between organizations and applications Web-based transport ordering and dispatching for secondary missions Hospital and department availability As an integrated system solution, rescuetrack accompanies the entire rescue operation. In the control room, the police station, in the emergency vehicle, helicopter or boat, all the way to the hospital. rescuetrack interconnects all emergency organizations involved in a rescue operation, regardless of vendor, so that all emergency personnel have all relevant information at their disposal at all times. Regardless of the type of organization.
Beta 80 Group develops software and solutions for public safety and emergency management across Europe and Middle East. Our portfolio is now a complete answer to the necessities of PSAPs and other Contact Centers that manage incidents and take decisions, by proposing our Life 1st Suite. Its core component, Life 1st CAD (Computer Aided Dispatch), features a flexible architecture, advanced decision-making engine, and open interfaces for seamless integration with third-party technologies. 100% web-based, Life 1st CAD supports cloud and on-premise deployments, adhering to cutting-edge NG112 standards. It includes GIS capabilities, a multilingual interface, and a mobile CAD solution, managing all PSAP operations: call handling, geolocation, incident qualification, smart dispatching, and analytics. Our Telecommunications components include a VoIP PABX, SMS gateway, eCall modem and RoIP gateway, for seamless communications based on voice, video, text and radio. Always ahead on the newest technology standards, Beta 80 is an expert in NG112, providing a full suite of ESInet components (ESRP, ECRF, LIS and Forest Guide) and, to enhance Real-Time Text (RTT) in PSAPs, we provide an RTT gateway and client, ensuring seamless integration with PABX, CAD platforms, and third-party systems.
From the start, Omda has built software tools and applications exclusively for health and emergency professionals. We work closely with our customers and are strongly aware of their mission-critical software and service needs.
In emergency response situations, every second counts. Being in the right place with the right resources as fast as possible saves lives, reduces suffering and prevents property damage. All of this requires clear communication and smart management of scarce public safety resources. Our complete software solutions provide just that – robust systems for managing every aspect of emergency response. Omda has been supplying world-class emergency management software systems for more than 40 years – systems in which robustness and superior situational awareness are the key to success.
Our customers use our High Availability products to build mission critical solutions used in national, regional and local operations within emergency call management, call positioning, resource management, rescue deployment, border surveillance and resource dispatch (for ambulance, fire, police, etc.). Omda have references in several countries, for example, Sweden, Spain, Slovakia, Croatia, Moldova, to name a few. A relevant example is the national multi-agency system in Sweden, which manages, amongst other emergency services, call taking and dispatching for all emergency ambulances in the country.
In summary, we propose to you not only a well proven and true non-stop platform, but a future proof system that is continuously evolving according to the needs of our customers and the public safety industry. By using the Omda emergency response solution, customers become part of an unique international family where experience using the system can be exchanged and new ideas generated for influencing the future direction of our solution. We provide high performance software products, develop client specific solutions and offer a wide range of professional services that help some of the world’s most technologically advanced customers optimise their operations using real-time geospatial information.
Priority Dispatch Corp. is the global leader in providing emergency dispatch protocol products and the only licensed distributor of the science-backed protocols created by the International Academies of Emergency Dispatch. Priority Dispatch’s flagship product, the call-taking software ProQA®, is currently used by over 4,131 agencies worldwide to process over 80 million emergency calls annually. ProQA comes in three versions – Medical ProQA, Fire ProQA, and Police ProQA – for the three Emergency Dispatch disciplines: the Medical Priority Dispatch System™ (MPDS®), the Fire Priority Dispatch System™ (FPDS®), and the Police Priority Dispatch System™ (PPDS®). Collectively, these are referred to as the Priority Dispatch System™ (PDS™). Currently, our systems are used in 59 different countries and have been translated into 30 different languages and dialects.
Enghouse Networks and Enghouse Transportation & Public Safety deliver world-class telecommunications and technology solutions. We provide a comprehensive suite of software applications for public safety and emergency communications, enabling digital transformation and a connected global community.Among our solutions:
· Voice & Video for PSAP and Telemedicine
· Control Room solutions for emergency call centers
· Cell & SMS Broadcast solutions
· Emergency Call Routing
· Emergency Field Task Management
GESAB specializes in designing and implementing projects for 24/7 critical environments. Our tailored solutions, including DeskWall and DataWall, alongside ergonomic technical furniture, optimize operator’s performance and functionality.
Sinus Nachrichtentechnik is one of Germany’s leading companies in the development and project planning of highly available and integrated communication management systems for critical communication in the markets of Government authorities, public transport, municipal utilities, maritime, industrial and airports. The portfolio also includes consulting, planning, implementation and comprehensive service for control center systems, radio systems, telemetry and digital alarming as well as IT. In addition, control center support is offered with a 24-hour emergency and standby service.
Digital tools for emergency services providing control, insight, and situational awareness Bliksund delivers innovative, user-friendly digital solutions designed to support emergency services worldwide. Founded in Norway in 2010, Bliksund combines hands-on field expertise with a passion for technology to streamline emergency response. Our solutions, including IncidentShare, secure live streaming, Crash Recovery Systems, interactive rescue vehicle sheets and GRID, an operational management system, are built with insight from former firefighters, and rescue workers, ensuring they meet real-world challenges.
With 25 years of experience, Opencode Systems is a leading provider of Public Warning Systems (PWS), including Cell Broadcast Centers, Alert Brokers, and Location-Based SMS (SMS-LB). Our patented technology, deployed in 70 countries, empowers governments to broadcast critical alerts in seconds to millions via mobile networks, radio, TV, social media, and more. Opencode systems feature geo-tracking, geofencing, and compliance with EU-Alert, WEA, CMAS, and ETWS. Our centralized Cell Broadcast Center sets the standard for efficient, cost-effective deployment. Learn more at www.opencode.com or contact us at [email protected].
As a leader in Lawful and Location Intelligence, SS8 is committed to making societies safer. Our mission is to extract, analyze, and visualize critical intelligence, providing real-time insights to help save lives. With 25 years of expertise, SS8 is a trusted partner of the world’s largest government agencies and communication providers, consistently remaining at the forefront of innovation.
NoraTec GmbH is a provider of the modern DIASweb software for standardized emergency call inquiries with quality management. The modular application is used in control centers for fire and rescue services, police and fire departments. With its innovative solutions, NoraTec GmbH is the market leader in German-speaking countries for standardized emergency call solutions. More than 15 years of experience in the development, training and implementation of emergency call systems are constantly being incorporated into the further development of the product by our developers and IT experts. Our entire team consists of experienced specialists: we only use employees who are actively involved in emergency call and control center services.
Eurofunk is one of the largest system specialists for the planning, setup and operation of control centres and emergency call centres in the field of public safety as well as industry and transport. Our customers benefit from our holistic view, comprehensive product portfolio and expertise in solutions. The harmonious integration of our technologies and system solutions ensures our partners to to fulfil their professional safety remit – with quality and efficiency at the top. Alongside the best possible operational reliability, increases in quality and efficiency have utmost priority. With this unique cluster of competencies, eurofunk is your strong partner for 360° communication and control centre solutions. As a forward-looking family-run company over 600 specialists focuses on providing you with a comprehensive and top-quality service. Innovation, modern technologies for sustainable use and the knowledge to create security motivate us. Together we shape the safety of tomorrow.
NGA is a complete, highly configurable, and reliable Next Generation solution bringing secure, affordable 1-1-2 Cloud services to anywhere in the world. Our incremental deployment, patented technologies are poised to smoothly transition legacy 1-1-2 systems to the future of emergency services, with the latest Next Generation technology available.
· Innovator in emergency calling technology services
· Trusted Next Generation supplier for supporting all service provider types & tiers
· Leader in wireless OSP i3 ingress
· Leader in delivering nationwide Text & RTT to Public Safety Agencies
· Leader in i3 compliant Next Generation 1-1-2 end-to-end solutions.
Our solution features enhanced cybersecurity that is fully compliant with NENA, ATIS, 3GPP, and NIST standards.
We are one of the European companies with the greatest experience in integrated communication solutions for Emergency, Control and Command Centres, as well as in the video communication channel (videoconferencing, Video Call Centres, Interpretation Centres for deaf people, web video telephony, etc…). In addition to its own products, CESTEL creates unique solutions and specific developments tailored to each client. Founded in 1988, CESTEL has always been at the forefront of important technological advances in recent decades. Our mission is to ensure that technology is a means for each client to advance and improve the products and services offered in the market. CESTEL, in addition to its products, creates unique solutions and specific developments for each client.
GINA is a provider of emergency coordination software that helps first responders to maximize their response efficiency. With focus on ultimate ease of use, our platform enables rapid unit dispatching, seamless communication, and informed decision-making to mitigate risks, protect property, and save lives. Serving public safety agencies, armed forces, private security services, and non-profit organizations in over 50 countries, GINA assists first responders in managing emergency situations and day-to-day operations.
Cinia is a Finnish expert in cybersecurity, software, and network solutions with strong experience in critical systems and infrastructures. Our mission is to bring certainty to the increasingly complex and evolving digital world, particularly in the field of public safety.
We participate in demanding software projects, deliver connectivity, network and cybersecurity solutions, and ensure that society's most vital systems operate reliably and securely.
Cinia is responsible for the software development and maintenance of the national emergency call center information system that supports Finland’s 112 service. The system is based on Cinia Respond – product.
Cinia experts design, implement, and maintain demanding professional digital services and applications. Instead of offering ready-made solutions only, we tailor each project to our customers' needs, utilizing carefully selected technologies, quality assurance methods, and continuous monitoring. With over 400 specialists, we provide future-proof, secure solutions that work today and, in the years to come. Cinia is a trusted partner in enabling and developing critical services for public safety.
Nuuk provides easy to use & flexible tools for emergencies operations, reducing time of response and maximising effectiveness of decisions while improving productivity of Public Safety bodies. Our software platform helps on-site agents and C&C managers to take collaborative decisions based on visual information in real-time with no APK needed. The platform enables smooth ingestion of diverse type of available sources in an emergency in real-time (smartphone cameras from citizens, drones, bodycams, CCTV cameras, IoT devices, etc) and smartly broadcasts them to first responders on the field, Command Posts & C&C Rooms, enabling quick collaborative decision-making.
TCCA is committed to advancing global critical communications for a safer, more connected world by helping to empower critical communication users with secure, trusted, and standardised technologies. On behalf of our members, we support all standard mobile critical communications services and complementary applications. TCCA members are drawn from end users, operators and industry across the globe. We believe in and promote the principle of open and competitive markets worldwide through the use of open standards and harmonised We drive the development of common global mobile standards for critical broadband and maintain and enhance the TETRA standard.
RapidSOS is an intelligent safety company that harnesses artificial and human intelligence to fuse life-saving data from 540M+ connected devices, apps, and sensors from 200+ global technology companies to over 16,000 field responder agencies. Whether there’s an unsafe moment or an emergency, RapidSOS Ready devices, vehicles, homes, or buildings deliver essential data to the right place when it matters most. Learn more at www.rapidsos.com.
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