Programme

Demetri was the Director of Medical Services of the National Centre of Emergency Care (EKAB) in Greece and Past President of the World Association of Disaster and Emergency Medicine (WADEM). He has been repeatedly honoured by several governments for his medical interventions during disasters, such as in Armenia in 1988, Afghanistan in 1990 & Turkey in 1999.

Teodora is responsible for developing strategic partnerships with stakeholders in ESA’s Future Programmes in the SatCom domain – be they users, space and non-space industries, or decision-makers at a European and national level.

Teodora has been active at this intersection of interests for the last 20 years, of which 10 in ESA, contributing to programmes that advance the benefits of space for society and the competitiveness of the European space industry.

Kathleen has worked both in policy and regulatory roles in the communications portfolio with a focus on consumer protection and public safety issues.

Clare Chapple leads the triple zero custodian division in its role overseeing the triple zero ecosystem national, to ensure it is effective, coordinated, connected and secure.

Demetri was the Director of Medical Services of the National Centre of Emergency Care (EKAB) in Greece and Past President of the World Association of Disaster and Emergency Medicine (WADEM). He has been repeatedly honoured by several governments for his medical interventions during disasters, such as in Armenia in 1988, Afghanistan in 1990 & Turkey in 1999.

18 years experience at Logis Solutions, serving as a Chief Product Officer prior to Logis being acquired by ESO.

I’m a Stakeholder Specialist with strong expertise in Emergency Communications and an operative background as an ERC operator. I’m also one of the Occupational Safety Representatives at 112 Finland, mainly focusing on psychosocial stressors. Outside of work I practice as a Solution Focused Therapist.

My name is Jakub. I’m vice-manager in Emergency Call Center in Olsztyn. I have been a Calltaker for 7 years in Emergency Call Center in Gdańsk. I have been promoted for current position in 2019. I’m responsible for training, evaluating and feedback provding for Calltakers in our PSAP. All together I work in 112 for 14 years (almost from the beginning of 112 in Poland in current shape).

Head of a department aimed at supporting our 15 PSAPs around the country, developing processes, initiating and doing follow-ups of improvement work and constantly developing the way we use our systems, our competence and our call-takers/dispatchers to make the most use of the combined resources.
With a backgound in both logistics and railroad maintenance I have an understanding for both the “lean” aspects of doing business and the regulatory demands regarding security and safety.

Hjördís Garðarsdóttir is the Human Resources and Educational Representative at Neyðarlínan 112, Iceland’s national emergency communication center. With almost 20 years of experience in emergency communications, Hjördís leads training and professional development for all new and current telecommunicators, ensuring preparedness in high-pressure, life-saving situations.

From 2007 to 2017, Hjördís served as a 112 telecommunicator before transitioning into consultancy work in crisis management and training. In 2022, she returned to Neyðarlínan in a leadership capacity. She is an APCO-certified instructor and a passionate advocate for wellness, continuous learning, and resilience in public safety roles.

Dr. Aapo Koski is a partner and senior advisor at 61N Solutions, specializing in mission-critical information systems, data platforms, and digital capabilities for public authorities and critical infrastructure. He served as the chief architect of Finland’s nationwide Emergency Response Centre information system ERICA, one of Europe’s most advanced ERC platforms supporting multi-agency emergency response. Koski works extensively with organizations in the defence, security, and public safety domains, supporting the development of resilient digital services, situational awareness systems, and cross-authority operational capabilities. He also collaborates with universities on research and education related to critical ICT systems and digital governance.

Reinard finished his masters in Philosophy and Computer Science (with a specialisation NLP) in the Netherlands. After joining Frequentis in 2000 he focused on the design of control room solutions for world-wide military and public safety customers. New ways of working driven by technological change -think C&C, NG112, MCX and AI- and integrating these in the processes in the overall control room environment has been his prime interest. His goal is to implement control room solutions that enhance operational capabilities, protect life and property, and that provide its users an effective, efficient and pleasant working environment in the control room and on the street. He now lives in Vienna with his wife and two children.

Alejandro Vazquez Marino is a Public Safety Technology Consultant at IDOM, where he drives the digital transformation and modernization of emergency response and security organizations. With a strong technical foundation, holding Master of Science degrees in Electrical and Telecommunications Engineering from the Illinois Institute of Technology and the University of the Basque Country, Alejandro specializes in bridging the gap between cutting-edge technology and critical operations. His global project portfolio includes defining technological architectures for 112 and 9-1-1 emergency centers , developing smart city and AI-powered emergency management strategies , and managing large-scale deployments of body-worn cameras and video management systems for law enforcement agencies.

Working for emergency services since 2009, I’m in charge of the relationship and organization between providers, internal infrastructure and emergency crew.

Firefighter in Paris for 21 years and former fire station commander, I have been working since 2008 at the firefighters’ emergency call center of the Canton of Vaud, in Lausanne, Switzerland. I currently serve as Head of the Center and Senior Inspector Officer within the Fire and Rescue Operations Department.

For the past four years, we have been carrying out engineering and consultancy projects.

Part of the GSMA technology team and responsible for IMS related topics such as VoLTE, VoWiFi and VoNR, with a particular interest in emergency calling in the post sunset era. Wayne has been with the GSMA for 12 years, having previously held positions at Marconi & Ericsson.

Andrei Vlădoiu is a technical communications coordinator specializing in VoIP and next-generation emergency communications systems. He is actively involved in the implementation and optimization of NG112 and NG eCall services, working closely with telecom operators and public safety stakeholders to enhance reliability, interoperability, and service quality.
He coordinated the nationwide migration to VoLTE technology in Romania, including within the context of the 3G shutdown, contributing significantly to testing activities, identifying and resolving service activation issues at PSAP, network, and mobile terminal levels. His work was carried out in close collaboration with mobile network operators and equipment manufacturers to ensure seamless integration and operational continuity.

Cristina Lumbreras is the Technical Director at EENA . She leads the coordination of technical and operational activities, promoting innovation in emergency communications. Her work focuses on the deployment of NG112, advanced caller location, accessibility, among others.
She represents EENA at ETSI and chairs the ETSI Technical Committee EMTEL, contributing to standards on NG112, public warning systems, real-time text, mobile emergency apps, and IoT. She also co-organises the NG112 interoperability Plugtests.
In addition, she is involved in eCall standardisation at CEN/CENELEC and has participated in numerous EU-funded projects related to emergency communication technologies. Before joining EENA, she worked in public safety ICT at Madrid 112 and in telecom consultancy roles in Spain.

Anna Hildebrand is an experienced telecommunications professional with 16+ years at Tele2 and a strong background in product management, service delivery, and international roaming.

As Head of Professional Services at Tele2 IoT, Anna leads a team focused on service delivery, customer solution architecture, customer engagement, and service management. With her extensive operational experience and deep knowledge of global connectivity, she plays a central role in ensuring customer excellence and supporting Tele2 IoT’s continued growth in complex international IoT deployments.

Anna was a key person from Tele2 IoT side leading the implementation and communication of 2G/3G sunset and directly communicated with multiple companies and organization operating in the mission critical communication space in the process.

For more than 30 years, Toofan has led the delivery of large‑scale, high‑availability national telecom and ticketing ecosystems, expertise that has been extended into advanced public safety solutions. This background aligns seamlessly with the stringent demands of mission‑critical operations. In his presentation, he will highlight the Locus Emergency platform, an intelligent control‑room solution that has been successfully deployed at national scale. Today, it supports both the Norwegian Fire Service and the national Healthcare sector, delivering life‑saving coordination across regions and agencies. The same architecture and operational model can be extended to other mission‑critical domains, including national Police operations and beyond.

Policy Officer at EENA. I focus on the implementation of EU emergency communications laws, and on the integration of new advancements in emergency communications into future EU legislation.

Benoît joined the team in September 2015 and is in charge of EENA’s public affairs work. He is EENA’s liaison with the institutions of the European Union as well as other stakeholders, and works on increasing the awareness of the European emergency number 112 in Europe.

Benoit is also working on dedicated EENA programmes, including leading the file of emergency location and Advanced Mobile Location. Benoît has graduated in European Affairs from the College of Europe in Bruges; before that, he studied in Sciences Po Lille. He also spent one year abroad in Gothenburg (Sweden) as an erasmus student. Benoît is a Belgian national and speaks French, English, Spanish and Swedish.

In my role as Account Manager at Omda I am responsible for partner accounts and key customer accounts, all who are using and promoting the Omda Emergency Response solution CoordCom.

Eight years ago I started working as 112 dispatcher in The State fire and Rescue service answering incoming calls and sending Firefighters to the accident place. This work gave me belief in myself that I can do more than I Think. Now three years I’m working as Senior Inspector.
My main duties as Senior Inspector of the quality Control department are training of new
employees, participating in various prevention activities informing the public about 112
functions and work, as well as various other topics that are binding on the State fire and Rescue Service.

Project Manager at Emy Solutions with over 10 years of experience in IT, including a strong background in Quality Assurance. Has been directly involved in the implementation of Latvia’s emergency communications systems, including the national 112 platform and an early warning system, with a focus on end‑user training and system adoption. Has experience working with public‑sector stakeholders, ensuring effective system usage.

I am a public sector professional with a strong focus on human-centric services and digital accessibility. I hold a Master’s degree in Information Technology from the University of Tartu, where my research examined barriers to personalised state services. My work combines analytical thinking, service design, and process improvement to enhance the quality and efficiency of public administration. I am committed to continuous development and to creating meaningful, user-friendly solutions that improve citizen experiences.

As a Senior Inspector for the State Fire and Rescue Service of Latvia, I am responsible for the oversight and operational management of the National Early Warning system. My career in public safety spans 12 years; I spent eight years dedicated to the field of firefighter education before moving into my current focus on civil protection nearly four years ago.

Fiona is a tech industry veteran — ex-Google, Apple, AT&T Wireless, and startups — with experience in strategic analysis, partnerships, and go-to-market operations. In addition to scaling Android Emergency Location Service to 30+ countries/1.2 billion users and launching Android Early Earthquake Warning globally, Fiona has also worked on initiatives to provide useful information, connectivity, and affordable hardware to enable developing countries to better utilise mobile and emerging technologies. Her work was recognised when her teams were awarded “Best Mobile Apps for Economic and Social Development” at the GSMA Mobile World Congress in 2010, and the inaugural Ukraine Peace Prize in 2022.

Andre Williams is Senior Director of Product and Engineering for Emergency Call Management solutions within Motorola Solutions’ Command Center Software business unit. He is responsible for the product strategy, roadmaps, and feature development for the Call Routing, Call Handling and Dispatch Console portfolios. His background comprises over 25 years of product development and product management for Motorola’s enterprise and public safety customers. This included three years on an international assignment in Southeast Asia. Andre holds a BS in Computer Science from the Grainger College of Engineering and a MBA in Innovative Business Strategy from the Gies College of Business at the University of Illinois at Urbana-Champaign.

Reinhard Ekl is the Chief Operating Officer & Co-Founder of Hyper, a leader in Voice AI for 9-1-1 communications centers. Hyper automates the majority of non-emergency calls, so that call takers can focus on critical emergencies. Reinhard brings the unique experience of scaling multiple 9-1-1 technology companies from 0 to 1,000+ PSAP customers. He previously served as Chief Operating Officer at RapidDeploy and as Vice President of Product & Public Safety at RapidSOS, where he drove the US rollout of device-based location and supplemental caller data. He spent the last 4 years at ESO, leading product teams building modern, user-friendly software for EMS, Fire and Hospitals. Reinhard also brings frontline perspective from more than a decade as a paramedic and EMS incident commander in Austria, and he holds an MBA from Stanford and a bachelor’s degree from WU Wien.

Scott MacDonald is the founder and CEO of GovWorx, a Public Safety technology company focused exclusively on emergency communications, law enforcement, and fire EMS. Scott’s career in public safety has spanned more than 25 years, first as a practitioner as a firefighter and communication center manager. He then moved to the private sector where he served as product leader for CAD and 911 systems. He held leadership roles at Motorola, TriTech and PowerDMS. GovWorx is the second technology company founded by Scott. The first, CueHit served emergency communication centers by providing direct feedback from citizens after 9-1-1 calls to improve the morale of call takers and dispatchers. His current offering, CommsCoach, leverages artificial intelligence to help provide quality assurance, feedback, training, and morale improvement for 9-1-1 ECC’s across the country.

Telecommunications professional for 44 years. Most of his career dedicated to emergency communications and first responder communications. Was responsible for the communications systems of the Serbian Ministry of Internal Affairs. For 11 years he has served as Chairman of the Board of Directors of The Critical Communications Association. Vice President of EENA.

Melanie Reuter-Oppermann is a Professor for intersectoral management in healthcare at THWS in Würzburg, Germany. In addition, she is a researcher at ILS Mannheim gGmbH and affiliated with Maastricht University as a Senior Research Fellow. In 2017, she received her PhD in Operations Research from the Karlsruhe Institute of Technology (KIT) on the analysis and optimisation of Emergency Medical Services (EMS) systems. At KIT, she established the HealthCareLab at the Karlsruhe Service Research Institute. She is a joint coordinator of the GI Digital Health Group in Germany and the European Working Group on Operational Research Applied to Health Services (ORAHS). In her research, she applies Information Systems and Operations Research methods to support decision making in healthcare. In 2020, she received the Julius von Haast Fellowship from the Royal Society of New Zealand.

Dr. Aapo Koski is a partner and senior advisor at 61N Solutions, specializing in mission-critical information systems, data platforms, and digital capabilities for public authorities and critical infrastructure. He served as the chief architect of Finland’s nationwide Emergency Response Centre information system ERICA, one of Europe’s most advanced ERC platforms supporting multi-agency emergency response. Koski works extensively with organizations in the defence, security, and public safety domains, supporting the development of resilient digital services, situational awareness systems, and cross-authority operational capabilities. He also collaborates with universities on research and education related to critical ICT systems and digital governance.

Liana joined the EENA team in September 2025, primarily contributing to EENA’s EU-funded projects and supporting the development of EENA’s conference programmes. Liana holds a Master’s Degree in Communication and Public Relations from the University of Bucharest and has more than 15 years of experience in emergency communications, having served in various roles within Romania’s 112 service – from call-taking to policy development. When she’s not researching ways to improve public safety, she enjoys exploring nature, reading and playing the piano.

Registered Nurse, University of Jaén (UJA), 1993. Prehospital Emergency Nurse since 1995. Master’s degree in Bioethics (Faculty of Theology of Granada). Expert in Health and Social Services Management (University of Granada and EASP.) Specialist Consultant in Clinical Ethics (UDIMA and Health Sciences Foundation). Master’s degree in Health Sciences Research (UJA). Currently PhD student in the Inter-University Doctoral Program in Comprehensive Care and Health Services, a joint program of the Universities of Jaén, Vic, and Lleida.
Experienced in management during my tenure as Director of the Provincial 061 Emergency Medical Service of Jaén (2002-2017). Head of the regional nursing care group at the Public Health Emergency Company (EPES) 061 Andalusia (now CES 061 Andalusia) (2002 – 2019)
Currently co-head of the mental health team at CES 061 Andalusia and head of the mental health team at CES 061 Jaén.

I’m a Stakeholder Specialist with strong expertise in Emergency Communications and an operative background as an ERC operator. I’m also one of the Occupational Safety Representatives at 112 Finland, mainly focusing on psychosocial stressors. Outside of work I practice as a Solution Focused Therapist.

Ronnie Riedl is an Austrian emergency services professional and executive with more than 25 years of experience in prehospital care and emergency dispatch systems. He began his career at the age of 18 in the ambulance service, gaining extensive frontline experience in emergency medical response. He serves as Chief Operations Officer at Notruf NÖ, where he is responsible for overseeing all day-to-day operations to ensure fast, efficient, and reliable emergency response in a highly complex and mission-critical environment.

Demetri was the Director of Medical Services of the National Centre of Emergency Care (EKAB) in Greece and Past President of the World Association of Disaster and Emergency Medicine (WADEM). He has been repeatedly honoured by several governments for his medical interventions during disasters, such as in Armenia in 1988, Afghanistan in 1990 & Turkey in 1999.

Disaster Management Coordinator and EU Research projects of MDA (Since 2018)
Director of the Emergency, and HAZ-MAT preparedness department in the Operations division, of M.D.A national Headquarters. (1994-2018)
Former senior Pre-hospital Emergency Care trainer. (1988-1994)
Former member of the EU advisory board on Societal Security.
Contributor to the WHO – EMT RED BOOK (A guidance document for Medical teams responding to health emergencies in armed conflicts and other insecure environments).
In charge of:
The preparedness of MDA to large scale disasters (specifically a large scale earthquake), including; training and management of the NDRT, coordination with the authorities, coordination with movement partners, leads the SMCC (Strengthening Movement Coordination and Cooperation) processes for Israel.
Participation of MDA in international trainings and the deployment of MDA teams to international missions.
In charge of the capacity buildings of MDA (jointly with the local Red Cross National
Societies and Partner RC National Societies), in – Kenya, Philippines, India, Mongolia, Ecuador, and cooperation projects with the Red Cross in – Germany, Italy, The Netherlands.
Served as trainer in several IFRC trainings, including Health ERU (Canada), RDRT (Europe Zone), CAP (Bulgaria).
Member of the SMCC steering group, HCID movement Reference Group (MRG), MHPSS MRG.

I am a public sector professional with a strong focus on human-centric services and digital accessibility. I hold a Master’s degree in Information Technology from the University of Tartu, where my research examined barriers to personalised state services. My work combines analytical thinking, service design, and process improvement to enhance the quality and efficiency of public administration. I am committed to continuous development and to creating meaningful, user-friendly solutions that improve citizen experiences.

I have held the position of Chief Medical Officer at SOS Alarm for nearly three years

A Chief Medical Officer (CMO) is the senior physician with overall responsibility for medical quality, patient safety, and clinical governance within an organization that provides healthcare services.

Worked as a trauma surgeon and, for the past ten years, as a senior manager and leader within ambulance services, emergency departments, and intensive care.

I am an anesthetist working both as senior consultant in EMCC, Oslo, and as prehospital physician.

I am currently leading the Mission Critical Systems (MCS) business line in Romania, with responsibility for both strategic direction and operational execution across a multidisciplinary organization of approximately 200 professionals. In parallel, I also serve as Head of Emergency Management International, overseeing and supporting the development of emergency management business and capabilities at international level.

My background is rooted in IT and telecommunications, with extensive experience in managing complex, mission-critical programs, including national-level emergency systems. Over the years, I have built strong expertise in leadership, stakeholder management, business development, and organisational transformation, with a consistent focus on delivering resilient solutions and building high-performing teams.

I’ve been working on the Public Safety domain for the last ~20 years, and my current position has me as presales manager and senior consultant in the GEMMA Product House, within Eviden’s Mission Critical Systems -> Homeland Security & NATO -> Emergency & Security Management area.

Melanie Reuter-Oppermann is a Professor for intersectoral management in healthcare at THWS in Würzburg, Germany. In addition, she is a researcher at ILS Mannheim gGmbH and affiliated with Maastricht University as a Senior Research Fellow. In 2017, she received her PhD in Operations Research from the Karlsruhe Institute of Technology (KIT) on the analysis and optimisation of Emergency Medical Services (EMS) systems. At KIT, she established the HealthCareLab at the Karlsruhe Service Research Institute. She is a joint coordinator of the GI Digital Health Group in Germany and the European Working Group on Operational Research Applied to Health Services (ORAHS). In her research, she applies Information Systems and Operations Research methods to support decision making in healthcare. In 2020, she received the Julius von Haast Fellowship from the Royal Society of New Zealand.

Fiona is a tech industry veteran — ex-Google, Apple, AT&T Wireless, and startups — with experience in strategic analysis, partnerships, and go-to-market operations. In addition to scaling Android Emergency Location Service to 30+ countries/1.2 billion users and launching Android Early Earthquake Warning globally, Fiona has also worked on initiatives to provide useful information, connectivity, and affordable hardware to enable developing countries to better utilise mobile and emerging technologies. Her work was recognised when her teams were awarded “Best Mobile Apps for Economic and Social Development” at the GSMA Mobile World Congress in 2010, and the inaugural Ukraine Peace Prize in 2022.

After many years as founder and managing director of “Notruf NÖ”, Ing. Christof Constantin Chwojka has been working as managing director for the Björn Steiger Foundation since August 2023

For more than 20 years, he has been involved in many projects worldwide to build up modern structures, modern technologies and greater efficiency in the field of public safety and health care, especially in the area of ​​control centers or “Command & Control Centers”.

He is an important member of numerous committees, boards and organisations, is an active paramedic and also fire chief in his hometown, and was the first European to receive IAED certification in all three emergency disciplines (fire brigade, police and rescue).

Pasquale is a BT Tech fellowship Distinguished Engineer with 35 years’ experience in telecoms and voice network engineering. Pasquale’s background within BT plc. Includes resilient network design, PSTN signalling, corporate platform design and voice over IP networking. Pasquale is currently BT’s Network Lead for the UK stage One PSAP delivering the first point of answer for all UK 999 emergency calls. Externally Pasquale chairs the NICC Technical Steering Group as well as the Task Group challenged with reviewing and updating the standards associated with voice enabled IP networks and the Emergency Communications Task Group responsible for UK 999/112 standards. In addition, Pasquale sits as the NICC SME on the 999 Liaison Committee. Finally, within Europe Pasquale is a member of the EENA 112 Club representing the UK Stage One PSAP within the European Standards arena.

Reinard finished his masters in Philosophy and Computer Science (with a specialisation NLP) in the Netherlands. After joining Frequentis in 2000 he focused on the design of control room solutions for world-wide military and public safety customers. New ways of working driven by technological change -think C&C, NG112, MCX and AI- and integrating these in the processes in the overall control room environment has been his prime interest. His goal is to implement control room solutions that enhance operational capabilities, protect life and property, and that provide its users an effective, efficient and pleasant working environment in the control room and on the street. He now lives in Vienna with his wife and two children.

I started my career in the German finance industry, where I built a strong foundation in a structured and demanding environment. In 2023, I decided to take a new direction and joined bevuta IT.

Today, I work on behalf of bevuta and RSQnow, planning accessible and resilient emergency communication systems for countries/ regions, their authorities and (public) control centers. What drives me is bringing together technology and purpose to contribute to solutions that make a real difference in critical situations. Knowing that this work can help support and protect lives is what gives its meaning for me.

Emily Hough is a Member of the EENA Board and Editor Emeritus of the Crisis Response Journal.

Teodora is responsible for developing strategic partnerships with stakeholders in ESA’s Future Programmes in the SatCom domain – be they users, space and non-space industries, or decision-makers at a European and national level.

Teodora has been active at this intersection of interests for the last 20 years, of which 10 in ESA, contributing to programmes that advance the benefits of space for society and the competitiveness of the European space industry.

Antoine Trarieux is Director of Public Affairs and International Partnership Coordination for the IMA Group, where he was in charge of connected services related to road safety for more than 15 years. This role entailed close cooperation with major mutual insurance companies, the French administration and the European Commission (DG Move).
Antoine participates on the French 112eCall steering committee as an eCall expert. He is also a member of the European Committee for Standardisation (CEN) and eCall advisor for AFNOR in France.

Steve Schneider is the Managing Director of ITS mobility. For more than 25 years, the company manages Germanys biggest network for Intelligent Transport Systems (ITS) and profitably connects business and science to shape the mobility for future generations. As a computer scientist he was also involved in the eCall supporting activities of ITS mobility since the beginning.

– At Bosch since 1979
– Development responsibility of integrated circuits and hybrids for
ABS and ESP Germany, Japan, USA
– Director of engineering and manufacturing ABS in Australia
– Vice president Competence Center Sensors for ABS and ESP
– Vice president product area non-automotive sensors at Bosch
Engineering GmbH from 2008 to 2012
– Lead function advanced motorcycle systems
– Innovation award motorcycle stability control lean angle sensor
– Contact for PTW to EU-Commission, ACEM, CLEPA, FEMA
– Cluster leader I_HeERO eCall for power two-wheeler
– VP product manager PTW sensors – World
– VP engineering Two-Wheeler systems – Europe
– Bosch Management Support – Senior Expert
– Cluster lead sAFE project eCall for power two-wheeler
– Cofounder of private entity lumenum®
– Representative for Bosch PTW at CLEPA, UNECE, C2C, 5GAA
– Delegate in Standardization Organization DIN, CEN, ETSI, ISO
– Convenor CEN TC278/WG15 eSafety since 2024

Since 2006, Jan is focusing on improving and evolving emergency communication in the Czech Republic, starting as 112 PSAP Calltaker and later acting as national 112 Supervisor. In the current role of emergency communication technical expert he is supporting operations of Fire and Rescue Service, Police as well as Ambulance for reaching unified level of service in case of emergencies. During his career Jan was also helped to introduce eCall service in Europe.

Benoît joined the team in September 2015 and is in charge of EENA’s public affairs work. He is EENA’s liaison with the institutions of the European Union as well as other stakeholders, and works on increasing the awareness of the European emergency number 112 in Europe.

Benoit is also working on dedicated EENA programmes, including leading the file of emergency location and Advanced Mobile Location. Benoît has graduated in European Affairs from the College of Europe in Bruges; before that, he studied in Sciences Po Lille. He also spent one year abroad in Gothenburg (Sweden) as an erasmus student. Benoît is a Belgian national and speaks French, English, Spanish and Swedish.

Vanessa is responsible for developing and overseeing projects and technical assistance on disaster preparedness, mitigation, response, and recovery. She is the ITU focal point for the UN’s Early Warning for All (EW4all) initiative where she coordinates the initiative’s pillar 3 on Warning Dissemination and Communication, to ensure that alerts reach people at risk.

Manuel Lopez Martinez is Senior Technology Officer for Market Development in the European Union Agency for the Space Programme (EUSPA), where he is supporting and fostering the adoption of Galileo, EGNOS and Copernicus in Consumer solutions, Waterborne and Emergency Response Applications.
He received his PhD in System Engineering and Automation from the University of Seville in 2005. He got a permanent position as Associate Professor at the University of Seville in 2008, where he was teaching until he joined EUSPA (former GSA) in 2013 as seconded national expert in the Market Downstream and Innovation Department

I am the responsible of international business development in Beta 80 and co-chair of the technical and operations committee at EENA.

I have a telecommunications engineering background and have worked in public safety business for 15+ years, having been present in all the most important milestones of emergency services evolution, such as eCall, NG112 and RTT.

For the last twelve years I have been advocating for and working with accessibility for the Hard of hearing, both in Sweden were I live, and in the European Union. Myself being Hard of hearing and using hearing aids for almost 20 years I entered into a new world when I retired from a long career working as journalist and Head of communications in large organizations in Sweden. Working with the Swedish Hard of hearing organization HRF I have taken part in national and european standardization work, and through EFHOH I have been a member of the EU Commission Disability Platform.

Coordinating and supervising the process of operational analysis.

Antonis Kostaridis received the Dipl.-Ing. degree from the University of Patras, Patras, Greece in 1999, and the Ph.D. degree from the National Technical University of Athens (NTUA), Athens, Greece, in 2004, all in Electrical and Computer Engineering. From 2000-2004 he was a research associate in the Microwaves Laboratory of NTUA and in the Institute of Communication and Computer Systems (ICCS). He has participated in several European Union Projects (ESPRIT, Aero, IST, Growth, Craft, FP7, H2020) and he is co-author of more than 20 papers in International Journals and Conferences. In 2006 he co-founded Satways Ltd. and in 2020 Astrial GmbH. His research interests include advanced software technologies for mobile and distributed computing as well as geospatial command & control solutions for Public Safety.

As Head of Strategic Vertical Services at Alcatel-Lucent Enterprise, I drive innovation in several industries such as mission-critical communications to help organizations differentiate and stay ahead.

With 20+ years in telecom, I work closely with Enterprises and public safety stakeholders to build more resilient, interoperable, and future-ready communication environments.

Michael Proestler is Founder and CEO of GridGears, a company delivering core services and consulting for NG112 architectures across Europe. With a background in Computer Science and over a decade of experience in Public Safety, he focuses on standards-based, interoperable solutions for mission-critical environments. Michael is Vice-Chair of EENA’s Tech & Ops Committee, an active member of ETSI TC EMTEL, and has contributed to NG112 conformance specifications and ETSI NG112 Plugtests to help shape the future of emergency communications in Europe.

I am responsible for coordinating, implementing, and administering IT systems specific to the 112 emergency services, working closely with the technical team to ensure reliability and efficiency. My background is in information systems built on diverse architectures and technologies. I have 9 years of experience in the IT industry, including 4 years dedicated to emergency service systems (112).

Brooks Shannon, ENP, began his 9 1 1 career over 22 years ago as a software engineer developing GIS applications for public safety. He later moved into product management, leading a global product team at a cloud native CAD, mapping, and analytics provider before managing technical interoperability programs at NENA: The 9 1 1 Association.

As Director of Emergency Communications Solutions at Esri, Brooks supports the global emergency communications market, which includes emergency call taking, dispatching, and routing of first responders, and emergency notification. He is dedicated to helping emergency communications professionals and Esri partners apply mapping and spatial analysis to solve complex problems, advance interoperability, and implement GIS best practices to improve outcomes and make our communities safer.

For the last twelve years I have been advocating for and working with accessibility for the Hard of hearing, both in Sweden were I live, and in the European Union. Myself being Hard of hearing and using hearing aids for almost 20 years I entered into a new world when I retired from a long career working as journalist and Head of communications in large organizations in Sweden. Working with the Swedish Hard of hearing organization HRF I have taken part in national and european standardization work, and through EFHOH I have been a member of the EU Commission Disability Platform.

Goran Baotić holds a Master’s Degree in Computer Science (Information Systems) from the University of Zagreb Faculty of Electrical Engineering and Computing. Software engineer and IT executive with extensive experience in system design, backend development, and digital service delivery. Employed at the Croatian Automobile Club (HAK) since 2011; Head of IT Department since 2014; currently CIO, responsible for overseeing IT strategy, infrastructure, and development. Strong focus on building reliable, maintainable systems, with expertise in APIs, databases, and full lifecycle development. Combines technical depth with leadership in managing teams and delivering large-scale solutions.

Support global business development efforts through market research, client engagement, and coordination with cross-functional teams to deliver tailored solutions and improve customer acquisition and retention.

As the PR and Events coordinator I help prepare press releases highlighting Pulsiam’s great work with our vast and diverse customers. Additionally, I help create new opportunities through RFPs and conferences while also maintaining relations with our valued customers.

Benoît joined the team in September 2015 and is in charge of EENA’s public affairs work. He is EENA’s liaison with the institutions of the European Union as well as other stakeholders, and works on increasing the awareness of the European emergency number 112 in Europe.

Benoit is also working on dedicated EENA programmes, including leading the file of emergency location and Advanced Mobile Location. Benoît has graduated in European Affairs from the College of Europe in Bruges; before that, he studied in Sciences Po Lille. He also spent one year abroad in Gothenburg (Sweden) as an erasmus student. Benoît is a Belgian national and speaks French, English, Spanish and Swedish.

Omar Qaise is the founder and CEO of OQ Technology, a global leader in 5G NB-IoT and a prominent player in the NewSpace industry. With a wealth of experience and expertise in the satellite and telecommunications sectors, Omar has successfully positioned OQ Technology at the forefront of innovation and growth.
Under his leadership, OQ Technology has achieved significant milestones, including the successful launch of 10 Low Earth Orbit (LEO) satellites already in orbit with plans to add 25 more by 2026. These endeavors highlight Omar’s commitment to expanding satellite connectivity and driving the advancement of IoT technologies worldwide.
Before establishing OQ Technology, Omar honed his skills and knowledge through pivotal roles in renowned organizations such as the European Space Agency, OHB Systems, the German Aerospace Centre, EUMETSAT, and SES Satellites. His experience spans a wide range of missions, encompassing satellite communication, Earth observation, and even deep space exploration. This diverse expertise has played a critical role in OQ Technology’s remarkable achievements.
Beyond his professional pursuits, Omar remains actively engaged in charitable causes and is committed to promoting environmental, social, and governance (ESG) principles. He is dedicated to fostering sustainability and making a positive impact within the satcom industry.
Through his visionary leadership, unwavering expertise, and dedication to building a global 5G LEO satellite constellation dedicated to the Internet of Things, Omar Qaise stands out as a distinguished leader in the satellite communication industry.

Policy Officer at EENA. I focus on the implementation of EU emergency communications laws, and on the integration of new advancements in emergency communications into future EU legislation.

Melanie Reuter-Oppermann is a Professor for intersectoral management in healthcare at THWS in Würzburg, Germany. In addition, she is a researcher at ILS Mannheim gGmbH and affiliated with Maastricht University as a Senior Research Fellow. In 2017, she received her PhD in Operations Research from the Karlsruhe Institute of Technology (KIT) on the analysis and optimisation of Emergency Medical Services (EMS) systems. At KIT, she established the HealthCareLab at the Karlsruhe Service Research Institute. She is a joint coordinator of the GI Digital Health Group in Germany and the European Working Group on Operational Research Applied to Health Services (ORAHS). In her research, she applies Information Systems and Operations Research methods to support decision making in healthcare. In 2020, she received the Julius von Haast Fellowship from the Royal Society of New Zealand.

April Heinze is Vice President of 9-1-1 Operations and Standards for NENA: The 9-1-1 Association, where she leads 9-1-1 operational initiatives and directs standards development in support of the NENA Development Group. A nationally recognized expert in PSAP and ECC operations, April represents NENA in industry workgroups and initiatives, advancing best practices and advocating for the 9-1-1 community.

Working on public warning since 2019. Manager of the network of Electronic Sirens (ELSI) 2019 – 2022. Thesis on public warning in Europe in 2022. Currently working on the BE-Alert as project Project Manager.

Within Division L.1 “General Warning Issues”, out team is dedicated to strengthening the german public warning infrastructure, make it suitable for civil protection and civil defence purposes, and improving population reach. I contribute mostly to the expansion of the German Siren Network and collaborate with national and international partners on improving cross-system warning exchanges.

Kristine is a Project Manager at The Norwegian Directorate for Civil Protection (DSB). Kristine was project manager for the Cell Broadcast implementation in Norway and is currently Service Owner of the Norwegian Emergency Alert system, Nødvarsel.

Engelbart Software GmbH specializes in communication solutions for public and private control centers as well as for private organizations and public authorities- with a strong focus on AI-driven technologies.

Telecommunications professional for 44 years. Most of his career dedicated to emergency communications and first responder communications. Was responsible for the communications systems of the Serbian Ministry of Internal Affairs. For 11 years he has served as Chairman of the Board of Directors of The Critical Communications Association. Vice President of EENA.

Sam leads international expansion at RapidSOS, the leading public safety AI company. In his role, he works closely with government agencies and emergency services to bring AI to critical emergency response, to create more positive outcomes. Sam has a background in scaling fast growing technology companies and has an interest in the digital transformation of legacy industries to drive meaningful real-world impact.

Filip holds a degree in Biomedical Engineering and, during his studies, co-developed a mobile application for Emergency Medical Services together with Czech HEMS. Driven by a vision to modernise emergency response, he went on to found NG-SOS with his team.

As Founder and visionary leader of NG-SOS, Filip has built one of Europe’s most innovative emergency communication platforms. Since 2020, NG-SOS has been operating nationwide video calls for EMS emergency lines, pioneering real-time text communication and advancing accessibility for people with hearing or speech impairments.
By breaking technological barriers and enabling cooperation across eight European countries, NG-SOS is redefining how emergency services communicate and operate.

A volunteer paramedic and mountain rescuer, Filip bridges frontline experience with technological innovation and is widely regarded as a visionary and relentless optimist shaping the future of emergency communications in Europe. In his spare time, he enjoys endurance sports such as triathlon, swimming, and ski mountaineering, and values spending time with his family.

Senior Manager with over 20 years of experience in the technology industry. Engineer at heart, dad of 2, passionate about making Android the safest and most helpful platform in the world.

Vanessa is responsible for developing and overseeing projects and technical assistance on disaster preparedness, mitigation, response, and recovery. She is the ITU focal point for the UN’s Early Warning for All (EW4all) initiative where she coordinates the initiative’s pillar 3 on Warning Dissemination and Communication, to ensure that alerts reach people at risk.

Kristo Kaasan is Chief Technology and Information Officer (CTIO) at Levira, Estonia’s national broadcast and digital infrastructure company. He is responsible for technology strategy and the development of resilient communication services, spanning broadcasting, telecommunications, and critical infrastructure.
He is leading the development of Estonia’s 5G Broadcast-based public warning system, “Pocket Siren,” focusing on delivering emergency alerts directly to mobile devices independently of traditional mobile networks. Kristo has a background in ICT leadership across both public and private sectors, including previous roles in government, where he contributed to national-level digital and communication infrastructure initiatives.

An advisor on Civil Protection at the Ministry of the Interior of Estonia, focusing on policy development and the comprehensive design, development, and implementation of the public warning system in collaboration with the Ministry’s agencies and partners, as well as establishing international relations in this field.

Tony is part of Apple’s Safety & Location team and is based in Dublin, Ireland. Tony worked for the Telecommunications Regulator (ComReg) in Ireland for many years working predominantly on public safety policies, standards and processes. He was part of the delivery team that established the new state-of-the-art Emergency Call Answering System (ECAS) in Ireland. Tony also was Deputy CEO of the European Emergency Number Association (EENA) and worked with PSAPs and Public Safety Organisations across Europe, US and Asia. He has also worked with many European authorities and standardisation bodies. He joined Apple in April 2021.

Charly is specialised in international project management and has worked in different industrial sectors (Chemistry, Aeronautics, Spatial).
Since he joinded Telespazio France, he has been leading Galileo EWSS projects, promoting the adoption of the European Emergency Warning Satellite Service. He is currently coordinating AWARE consortium and SUNSHINE consortium.

Michael Proestler is Founder and CEO of GridGears, a company delivering core services and consulting for NG112 architectures across Europe. With a background in Computer Science and over a decade of experience in Public Safety, he focuses on standards-based, interoperable solutions for mission-critical environments. Michael is Vice-Chair of EENA’s Tech & Ops Committee, an active member of ETSI TC EMTEL, and has contributed to NG112 conformance specifications and ETSI NG112 Plugtests to help shape the future of emergency communications in Europe.

Vasileios Kazoukas is a Fire Officer serving at Greece’s National Operations Coordination and Crisis Management Centre (ESKEDIK), where he leads the team responsible for the national 112 emergency communications infrastructure. With 20 years of experience in deploying and optimising technology systems for crisis management and public safety, he has contributed to landmark projects, including the Post-Olympic C4I Security System, the Hellenic Fire Corps’ national CAD platform (Engage IMS/CAD), the Greek Public Warning System, and the implementation of the 112 Emergency Number in Greece. He represents his country in G2G knowledge transfer, ITU TEG, and EENA; participates in the Horizon Europe Security Research Programmes; and holds a Bachelor’s degree in Business Administration and a Master’s degree in Operational Research, Analytics, and Decision Making.

Jo Dewaele is Marketing Strategy Team Leader at A.S.T.R.I.D., a position he has held since January 2021. In this role, he is responsible for guiding the strategic alignment between A.S.T.R.I.D.’s technological developments and the evolving expectations and priorities of users, suppliers, and other stakeholders, while also promoting a shared understanding of these developments across the wider stakeholder landscape.

With more than 32 years of experience in public safety communications, he has been involved in the development of A.S.T.R.I.D. since March 1994, when he represented the Judicial Police and the Ministry of Justice in defining the user requirements for the organisation. Following the establishment of the company in 1998, he led the rollout of the TETRA radio network in the pilot province.

Over the years, he has held roles in ETSI and 3GPP standardisation, customer technical advisory, product development, project portfolio management, and enterprise architecture. His experience combines technical expertise, strategic planning, and stakeholder collaboration in the fields of public safety communications and ICT strategy.

Ciaran is Solutions Architect for Ireland’s Stage 1 PSAP, ECAS. With over 35 years’ experience in IT operations and 18 years in the emergency communications and PSAP domain, his career has been defined by the design, operation, and evolution of very high availability, mission critical systems.
Ciaran has guided Ireland’s Emergency Call Answering Service (ECAS) through a sustained period of transformation, delivering numerous service enhancements during an unprecedented era of technological and regulatory change
He is an active member of EENA’s Technical & Operations Committee and represents Ireland on EENA’s 112 Club, contributing to European collaboration on best practice, standards evolution, and the future direction of emergency communications.

Colin Harmer joined Hexagon in May 2025 as a Communications Consultant, contributing to the OnCall
CommsGateway development team and supporting Control Room initiatives across Europe. He brings
extensive command and control communications experience from his career in the Royal Air Force and
work with a leading UK systems integrator.

Paul Bremner is the Practice Lead for the physical security group at Omdia, which covers technologies from access control, command and control, though to intruder alarms, fire detection and suppression and video surveillance.
He is the lead analyst for the Command Center Technologies Intelligence Service, which specifically covers command and control room technologies such as CAD, RMS, and GIS, and body worn cameras.

Robin is a pro-active programme and project director and an expert in the delivery of highly complex bleading edge major projects and programmes. He originally trained and qualified in complex mission critical systems engineering and software development before moving into supporting Law Enforcement and Public Safety organisations with high-tech technology and systems delivery.

Having supported over 330 individual government projects and programmes he has been involved in every element of the delivery process supporting clients in their strategy and policy development, technical options appraisals, commercial modelling, business case development, procurement, evaluation, selection, purchasing and implementation of projects and programmes aimed at driving efficiencies and business benefits from suppliers as well as enhancing delivery of front-line services. He has supported mission critical programmes ranging in size and complexity up to £10bn across various UK Departments, Defence, Public Safety and Transport Markets. Specific to Law Enforcement he has worked for 42 UK Police Forces and numerous supporting agencies and organisations.

Specific to his involvement in TCCA and Mission Critical Communications, he has:
• Been Involved with the TCCA since 1998
• Had Early engagement chairing oil & gas and utilities user groups and attending conferences
• Worked closely with CEOs as special advisor, covering various items and presented on such topics around the world in 20 countries.
• Held the position of Ten years as chair of the Railways and then Transport Group (2007 – 2019) driving developing standards and use of TETRA
• Member of the events committee since Jan 2015
• Vice Chair then Chair of the strategic business case group (2012 – 2016) presenting early MCX broadband models, options and benefits.
• Member of Critical Communications Broad Band Group since its inception, supporting various task groups / working groups.
• Input into various 3gpp use cases.
• Development of UIC / TCCA collaboration agreement
• Future Tech Chair (2019 to date) providing horizon scanning outputs quarterly
• Chair of ICCA judging Panel since Jan 2015
• Winner of two awards – one in 2019, one in 2023
In his spare time, Robin is a qualified private pilot, likes all things aviation and is often found in the Forest of Dean Mountain biking and hill walking.

Onur Kasaba is a seasoned telecommunications executive with over 20 years of industry experience. He has held key sales and business development leadership roles at prominent global organizations, including Samsung, Ericsson, and Sinch. Notably, during his tenure at Ericsson, he collaborated with more than 40 operators across 30 different countries.

As the Managing Director of Tele2 IoT, Onur leverages his deep technical expertise and business acumen to drive the company’s global expansion and automotive strategy. Under his leadership, Tele2 IoT has been recognized as the fastest-growing IoT provider in Sweden and ranked among the top 15 managed IoT connectivity providers worldwide.

Fabrizio Giusti is a senior program/project manager with extensive experience in the governance and digital transformation of mission-critical public services, with a core focus on the EU Single Emergency Number 112 (NUE 112/NG112), eCall and their links to the ITS domain. In his current role he coordinates complex multi-stakeholder initiatives involving central government, regions, operators and European working contexts, transposing regulatory and technical requirements into operational processes, procedures and performance monitoring frameworks. He also participates in institutional working bodies on emergency communications and public alerting.

Riccardo Enrico Zich,was born in Torino, Italy, on May 25, 1966.
He received the Laurea summa cum laude (M.S.) and Ph.D. degrees in Electronic Engineering from Politecnico di Torino, Italy, in 1989 and 1993 respectively.
In 1991 he joined the Politecnico di Torino as Assistant Professor of Electrical Engineering. In 1996 he joined the University of Illinois at Chicago as a Visiting Associate Professor. He has been appointed as Associate Editor of the IEEE Trans. on EMC in the 1998-2001 term. He joined the Politecnico di Milano as Associate Professor of Electrical Engineering in 1998 and in 2002 he has been appointed Full Professor of EE. Since 2005 he joined as Full Professor of EE the Industrial Engineering Faculty of the Politecnico di Milano.
In the 2012-2014 term he has been appointed President of the National Committee for the EE Full Professors Scientific Assessment. He authored or co-authored more than 350 international papers, and chaired and/or organized more than 40 special sessions in International Symposia. His main research activities concern analytical and numerical techniques in high- and low-frequency electromagnetics, electromagnetic compatibility, evolutionary computation, optimization techniques, non-conventional antenna and wireless sensor networks design. He is AP, EMC, MTT, CAS, IEEE, URSI and IEICE member. Since 1998 he is National Delegate of Italy in URSI Commission E.

PhD Student in Electrical Engineering at Politecnico di Milano, specializing in quantum-enhanced optimization for electromagnetic monitoring systems. Background in computer engineering and digital strategy, with experience in data analytics, IoT systems and applied research.

I am the responsible of international business development in Beta 80 and co-chair of the technical and operations committee at EENA.

I have a telecommunications engineering background and have worked in public safety business for 15+ years, having been present in all the most important milestones of emergency services evolution, such as eCall, NG112 and RTT.

Christophe Gregoire is Director of Technology & Operations at A.S.T.R.I.D., leading the systems and infrastructures that underpin Belgium’s national critical communications network and Public Safety Answering Points (PSAPs). With over 25 years of experience across Defence and Public Safety critical communications, he is a key driver in the evolution of mission‑critical networks, including NG112, broadband services, and mission‑critical voice and data platforms. His work focuses on building resilient, interoperable, and future‑ready emergency ecosystems, empowering PSAPs in an increasingly data‑driven emergency response environment.

I am the responsible of international business development in Beta 80 and co-chair of the technical and operations committee at EENA.

I have a telecommunications engineering background and have worked in public safety business for 15+ years, having been present in all the most important milestones of emergency services evolution, such as eCall, NG112 and RTT.

I’ve been working on the Public Safety domain for the last ~20 years, and my current position has me as presales manager and senior consultant in the GEMMA Product House, within Eviden’s Mission Critical Systems -> Homeland Security & NATO -> Emergency & Security Management area.

Wolfgang is the initiator and co-developer of DEC112, a private initiative dedicated to providing accessibility to Austrian emergency services. As a Principal Scientist at Frequentis AG, he contributes technical expertise and innovation to the future of public-safety communications globally. A passionate engineer at heart, he began his career as a research assistant at the Vienna University of Technology, where he attained his Doctorate in Technical Sciences in 2002. Today, Wolfgang shapes the industry through his work with standardization groups like ETSI TC EMTEL and NENA and serves as Co-Chair of the EENA Technical and Operational Committee.

Software engineer with 28+ years of experience across a range of industries, including 14+ years focused on emergency software solutions. Currently serving as Principal Software Architect for Abysalto’s PSAP solution, Sfera. Actively involved in the implementation of the NG112 solution in Croatia.

I have over 20 years of experience in emergency communications, working closely with public safety authorities, PSAPs, and technology providers across Europe and internationally. My work has focused on improving the reliability, continuity, and operational effectiveness of emergency services, particularly in complex and cross‑border environments.
Throughout my career, I have been actively involved in emergency call handling workflows, with a strong emphasis on service resilience and best operational practices, bridging real‑world PSAP needs with regulatory, technical, and procedural considerations.

Andrei Vlădoiu is a technical communications coordinator specializing in VoIP and next-generation emergency communications systems. He is actively involved in the implementation and optimization of NG112 and NG eCall services, working closely with telecom operators and public safety stakeholders to enhance reliability, interoperability, and service quality.
He coordinated the nationwide migration to VoLTE technology in Romania, including within the context of the 3G shutdown, contributing significantly to testing activities, identifying and resolving service activation issues at PSAP, network, and mobile terminal levels. His work was carried out in close collaboration with mobile network operators and equipment manufacturers to ensure seamless integration and operational continuity.

Andre Williams is Senior Director of Product and Engineering for Emergency Call Management solutions within Motorola Solutions’ Command Center Software business unit. He is responsible for the product strategy, roadmaps, and feature development for the Call Routing, Call Handling and Dispatch Console portfolios. His background comprises over 25 years of product development and product management for Motorola’s enterprise and public safety customers. This included three years on an international assignment in Southeast Asia. Andre holds a BS in Computer Science from the Grainger College of Engineering and a MBA in Innovative Business Strategy from the Gies College of Business at the University of Illinois at Urbana-Champaign.

Pasquale is a BT Tech fellowship Distinguished Engineer with 35 years’ experience in telecoms and voice network engineering. Pasquale’s background within BT plc. Includes resilient network design, PSTN signalling, corporate platform design and voice over IP networking. Pasquale is currently BT’s Network Lead for the UK stage One PSAP delivering the first point of answer for all UK 999 emergency calls. Externally Pasquale chairs the NICC Technical Steering Group as well as the Task Group challenged with reviewing and updating the standards associated with voice enabled IP networks and the Emergency Communications Task Group responsible for UK 999/112 standards. In addition, Pasquale sits as the NICC SME on the 999 Liaison Committee. Finally, within Europe Pasquale is a member of the EENA 112 Club representing the UK Stage One PSAP within the European Standards arena.

Ciaran is Solutions Architect for Ireland’s Stage 1 PSAP, ECAS. With over 35 years’ experience in IT operations and 18 years in the emergency communications and PSAP domain, his career has been defined by the design, operation, and evolution of very high availability, mission critical systems.
Ciaran has guided Ireland’s Emergency Call Answering Service (ECAS) through a sustained period of transformation, delivering numerous service enhancements during an unprecedented era of technological and regulatory change
He is an active member of EENA’s Technical & Operations Committee and represents Ireland on EENA’s 112 Club, contributing to European collaboration on best practice, standards evolution, and the future direction of emergency communications.

Gints Reinsons is an experienced crisis management and civil protection expert with more than 15 years of experience in state and local government administration. Since August 2025, he has held the position of Deputy Head of the Crisis Management Center at the State Chancellery, where he is involved in national-level crisis management, institutional cooperation and strengthening of state preparedness. His previous professional activities include the development of civil protection systems, critical infrastructure resilience, crisis communication, and inter-institutional coordination, as well as international cooperation and project management.

Born and raised in the Town of Coldwater in Simcoe North, Jill Dunlop developed a love and appreciation for rural Ontario, and witnessed firsthand the importance of community and small local businesses, as her grandparents owned Dunlop Plumbing and her parents were actively engaged community members. This inspired her to run as the MPP for Simcoe North in 2018 to advocate for smaller communities, local businesses and the skilled trades, the backbone of Ontario’s economy.
Jill has been the member of provincial parliament for Simcoe North since 2018 and has served as Ontario’s inaugural Minister of Emergency Preparedness and Response since March 2025. Prior to being elected, Jill attended Western University, and later joined the faculty of Georgian College.
Additionally, Jill has served as the Minister of Education and the Minister of Colleges and Universities as well as Associate Minister of Children and Women’s Issues in the Ministry of Children, Community and Social Services.

Beatrice joined EENA 112 in January 2026 as Project Officer working at Horizon Europe projects in the field of Disaster Risk Management. She used to be a interpreter for 112 in Italy, translating from four languages into Italian. She has also experience as Research and Evaluation Officer at the Joint Inspection Unit of the United Nations in Geneva, Switzerland. She holds a Bachelor’s degree in Modern Languages and a Master’s degree in International Relations both at Universita’ Ca’ Foscari of Venice, Italy and an Executive Master in European Public Affairs and Communication at IHECS Academy of Brussels, Belgium.

1977 Diploma in Physics; 1977-79 Trasnlator at the Greek Army General Staff; 1979-1984 Assistant Editor for Technology and Physics, for the PAPYROS-LAROUSSE-BRITANNICA Greek encyclopaedia; 1984-2016 European Commission (Greek Translation Dpt. IT department, Information Officer for the Competition and Energy DGs, Civil Protection Unit – responsible for CECIS, 112 etc. DG’s Translation Field Officer in Athens); 2027-today Columnist – Protection of Citizens and everyday life). Full bio (in Greek) at http://alevantis.eu/vita-gr.html

Emily Hough is a Member of the EENA Board and Editor Emeritus of the Crisis Response Journal.

Christo Buschek is a Pulitzer Prize-winning independent software developer and investigative journalist at Der SPIEGEL. He develops tools and methods for data-driven investigations, spanning various fields, including human rights, academia, and investigative journalism. In 2022/23 Buschek was a Knowing Machines fellow at the Engelbert Center for Policy and Law at New York University, where he examined the histories, practices, and politics of training machine learning systems to interpret the world. Buschek continued his work on dataset investigation as a Mozilla Senior Fellow in 2025.

Kai Zenner is Head of Office and Digital Policy Advisor to MEP Axel Voss (European People’s
Party) in the European Parliament. While his main focus lies on AI and data policy, he also
advocates for a values-based EU digital strategy and the adherence to Good Governance
principles. Zenner is a ‘Fellow of Practice’ at the TUM Think Tank, a member of the ‘OECD.AI
Network of Experts’ and part of the World Economic Forum’s ‘AI Governance Alliance’. In
2023, he was named Best Assistant in the European Parliament and ranked 13th in Politico’s
“Power 40” class. In 2024, he received the European AI Award from EAIF, and in 2025,
Euronews listed him among the “14 Movers and Shakers to Watch in Tech Policy”.

Working on public warning since 2019. Manager of the network of Electronic Sirens (ELSI) 2019 – 2022. Thesis on public warning in Europe in 2022. Currently working on the BE-Alert as project Project Manager.

An advisor on Civil Protection at the Ministry of the Interior of Estonia, focusing on policy development and the comprehensive design, development, and implementation of the public warning system in collaboration with the Ministry’s agencies and partners, as well as establishing international relations in this field.

Vasileios Kazoukas is a Fire Officer serving at Greece’s National Operations Coordination and Crisis Management Centre (ESKEDIK), where he leads the team responsible for the national 112 emergency communications infrastructure. With 20 years of experience in deploying and optimising technology systems for crisis management and public safety, he has contributed to landmark projects, including the Post-Olympic C4I Security System, the Hellenic Fire Corps’ national CAD platform (Engage IMS/CAD), the Greek Public Warning System, and the implementation of the 112 Emergency Number in Greece. He represents his country in G2G knowledge transfer, ITU TEG, and EENA; participates in the Horizon Europe Security Research Programmes; and holds a Bachelor’s degree in Business Administration and a Master’s degree in Operational Research, Analytics, and Decision Making.

Charly is specialised in international project management and has worked in different industrial sectors (Chemistry, Aeronautics, Spatial).
Since he joinded Telespazio France, he has been leading Galileo EWSS projects, promoting the adoption of the European Emergency Warning Satellite Service. He is currently coordinating AWARE consortium and SUNSHINE consortium.

Paul Bremner is the Practice Lead for the physical security group at Omdia, which covers technologies from access control, command and control, though to intruder alarms, fire detection and suppression and video surveillance.
He is the lead analyst for the Command Center Technologies Intelligence Service, which specifically covers command and control room technologies such as CAD, RMS, and GIS, and body worn cameras.

I am a public sector professional with a strong focus on human-centric services and digital accessibility. I hold a Master’s degree in Information Technology from the University of Tartu, where my research examined barriers to personalised state services. My work combines analytical thinking, service design, and process improvement to enhance the quality and efficiency of public administration. I am committed to continuous development and to creating meaningful, user-friendly solutions that improve citizen experiences.

I am a public sector professional with a strong focus on human-centric services and digital accessibility. I hold a Master’s degree in Information Technology from the University of Tartu, where my research examined barriers to personalised state services. My work combines analytical thinking, service design, and process improvement to enhance the quality and efficiency of public administration. I am committed to continuous development and to creating meaningful, user-friendly solutions that improve citizen experiences.

Benoît joined the team in September 2015 and is in charge of EENA’s public affairs work. He is EENA’s liaison with the institutions of the European Union as well as other stakeholders, and works on increasing the awareness of the European emergency number 112 in Europe.

Benoit is also working on dedicated EENA programmes, including leading the file of emergency location and Advanced Mobile Location. Benoît has graduated in European Affairs from the College of Europe in Bruges; before that, he studied in Sciences Po Lille. He also spent one year abroad in Gothenburg (Sweden) as an erasmus student. Benoît is a Belgian national and speaks French, English, Spanish and Swedish.

I am a public sector professional with a strong focus on human-centric services and digital accessibility. I hold a Master’s degree in Information Technology from the University of Tartu, where my research examined barriers to personalised state services. My work combines analytical thinking, service design, and process improvement to enhance the quality and efficiency of public administration. I am committed to continuous development and to creating meaningful, user-friendly solutions that improve citizen experiences.