Dr. Aapo Koski is a seasoned expert in emergency response systems with extensive experience as the former chief architect of the Finnish Emergency Response Center information system ERICA. With a deep understanding of the operational challenges faced by ERCs, Aapo has recently focused on studying the transformative potential of Artificial Intelligence in emergency response operations. Their insights bridge technical expertise and practical application, providing a unique perspective on leveraging AI to enhance ERC efficiency, accuracy, and effectiveness.
Alejandro is a Technology Consultant at IDOM’s Security & Emergency team. As part of this team, he has helped various Public Safety organizations plan, design and implement their technological projects including topics such as NG-112/NG-911, Mission Critical Broadband, Body Worn Cameras, and Video Management Systems.
I am board certified clinical and military psychologist and also qualified as a Cognitive Behavioural Therapist. As a psychologist at the Special Telecommunication Service, I have over five years of experience in providing mental health care and support to 112 call-takers. My work focuses on clinical assessment and counseling, therapeutic services, as well as training and psychoeducational programs for 112 call-takers.
At the moment, I am responsible for the operational coordination of the 112 operators in Romania. In the past, I have been coordinating the 112 operators in Bucharest.
Alexis is working as Project Manager at EENA since he joined the team in 2015. He is responsible for planning and coordinating EENA’s participation in different projects. Alexis is involved in projects about social media for emergency management, emergency caller location, eCall and lately piloting new technologies in PSAPs. In the past, Alexis has worked in the ICT sector, since 1999 and has been involved in management, R&D and consulting activities. He is a Greek national, and he holds a Master of Engineering (MEng) from the University of Aberdeen, in Scotland. He has lived and worked in the United Kingdom and speaks fluent English.
I work as Product Owner at Renault. I am responsible to define a product that will bring maximum business value to users in the time and budget allocated by the project in order to be compliant with regulation for eCall for different markets. I create the business roadmaps with innovation pilots, internal Stakeholders and suppliers and also I manage a high-performing team, fostering a collaborative and results-driven work environment.
As a coordinator of a technical department, I’m responsible with the implementation, administration and development of emergency voice communications systems, as well as interconnections between 112 and external service providers.
My background is in VoIP systems and SIP-based communications.
I have worked for Vodafone for the past 9 years and held previous positions in Telefonica, ComReg and Telstra.
I am a Project Officer at EENA, responsible for the management and coordination of EU-funded and other projects that we participate in.
Two decades in the private security industry. Experience in various roles, including in the field, technical & application support, and alarm receiving center. Current responsible manager, primary responsible planner and quality manager at Verisure Oy.
Currently working at State Infocommunication Foundation (RIKS) for over 4 years. As a Service Manager, I am responsible for Estonia´s Public Warning System EE-ALARM main platform operations and developments. As a Radio Network Expert, I am mainly involved with the next generation broadband PPDR network and projects. Also involved with the current Tetra network operations in Estonia.
My background is from the commercial Mobile Network Operators (Elisa and Tele2). Working in total of 17 years in technical departments in different roles. Graduated from Tallinn University of Technology in telecommunications in 2006.
April is an accomplished professional who currently holds the position of Vice President and Chief of 9-1-1 Operations for NENA: The 9-1-1 Association. She has extensive experience and expertise in 9-1-1 Operations. April’s primary responsibilities include educating, advising, and advocating for 9-1-1 and Emergency Communication Center operations on behalf of NENA. April supports NENA’s development group in establishing operational standards and best practices for the 9-1-1 industry. She actively participates in various industry associations and governmental organizations, working groups, committees, and task forces to enhance the effectiveness and efficiency of 9-1-1 systems across the globe. She seeks innovative solutions to enhance emergency response capabilities and is dedicated to improving the 9-1-1 profession.
As ambulance lead in the National Emergency Communications Working Group / Australia/New Zealand (NECWG A/NZ) I represent all ambulance services in Australia and New Zealand in the area of emergency number communications. NECWG A/NZ works closely as an integrated team including stakeholders such as the Emergency Call Person, relevant government departments and external stakeholders, to ensure the communities of Australia and New Zealand have ready access to an emergency call number (Triple zero – Australia, Triple one New Zealand) that is supported with high technical efficiency.
Benoît joined the team in September 2015 and is in charge of EENA’s public affairs work. He is EENA’s liaison with the institutions of the European Union as well as other stakeholders, and works on increasing the awareness of the European emergency number 112 in Europe.
Benoit is also working on dedicated EENA programmes, including leading the file of emergency location and Advanced Mobile Location. Benoît has graduated in European Affairs from the College of Europe in Bruges; before that, he studied in Sciences Po Lille. He also spent one year abroad in Gothenburg (Sweden) as an erasmus student. Benoît is a Belgian national and speaks French, English, Spanish and Swedish.
Since decades have been Technical Consultant within the Public Safety domain. During this time, I gained a profound knowledge of the changing needs of the different public safety organizations in a fast developing environment. In my current position as a Senior Consultant I provide technical needs analysis, requirement s specification and solution designs for large-scale governmental public safety projects, such as Emergency Network Philippines (ENP), Norwegian project Noednett, Fire Brigades Dispatch Centers in Vietnam, Command Center of the MOI Qatar and Police control center of the federal state of Thuringia (Germany).
As Head of Training, he is responsible for training and further education, their coordination, knowledge management, and the development of multimedia learning solutions.
He has been with Notruf Niederösterreich since 2010, gaining extensive experience in handling emergency and non-emergency calls. In 2013, he became part of the quality management team with a focus on feedback. Since 2020, he has also been working as an instructor for medical and fire emergency call inquiries, as well as for quality management in these areas. His practical skills are further enhanced through his volunteer work with the fire and rescue services.
With a background in finance and experience in banking, I now do the strategic and operational planning for the international expansion of “nora”, Germany’s official emergency call app. Our solution is dedicated to making emergency communication more inclusive for people with disabilities, ensuring equitable access for all individuals in need. My career journey has evolved, guiding me to where I am today—focused on bridging the gap between business, technology, and social impact.
Brandon Abley is Chief Technology Officer for NENA: The 9-1-1 Association. In this capacity he works with a community of experts in the development of NENA technical standards and advises, educates and advocates on technical issues for the emergency calling community. He represents the United States, public safety and 9-1-1 with a variety of standards development and advocacy bodies, including ATIS, ETSI, IETF and EENA.
For 17 years I have lead NENA: The 9-1-1 Association. The Association is know for its technical and 9-1-1 operations standards in addition to its education and training courses and 9-1-1advocacy. NENA represents nearly 24,000 9-1-1 professionals. I have had senior positions in both government and the private sector.
Brooks Shannon is Esri’s Director of Emergency Communications Solutions. He began his career in 9-1-1 over 20 years ago as a software engineer, developing GIS software solutions for public safety. At Esri, he supports the global emergency communications market, which encompasses emergency call-taking, dispatching appropriate first responders, and routing emergency resources for the more than 240 million emergency calls that happen in the U.S. alone each year. Brooks is dedicated to applying mapping and spatial analysis to solve complex public safety problems, advance system interoperability, and implement GIS best practices to improve outcomes and make our communities safer.
Charly is specialised in the management and coordination of international industrial projects. He has worked 5 years in the Chemical sector, firstly for a Horizon 2020 academic research project, and then in the industry for the merger of a French startup into an Italian Chemical Manufacturing company. He also spent 5 years in the Aeronautic industry acting as the coordinator of multiple projects. He notably led the Project Management Office team supporting the creation of Airbus A321 Final Assembly Line in Toulouse. Charly joined Telespazio in 2023 as the Project Manager of AWARE (Horizon Europe, EUSPA) and SUNSHINE (DG-DEFIS, European Commission).
Chris Bennett is the Director of AI Transparency and Education at Motorola Solutions. Bennett holds over 60 software patents ranging from safer methods for hostage negotiations to controlled phone calls with victims of abuse. Chris is a graduate of both Harvard University’s Technology & Innovation Program and The Wharton School of Business. He is an active member of St. Pete’s startup community and serves on the board of CASA, Pinellas County Florida’s domestic violence response organization. If you can’t find him at his computer he’s probably fishing the waters of Tampa Bay, Florida.
Chris Carnahan is currently the Emergency Communications Manager and Incident Dispatch Team and Drone Coordinator for South Metro Fire Rescue, located just south of Denver, Colorado. Along with fire dispatch experience, Chris has worked in private EMS both on an ambulance and in dispatch. Chris moved through the ranks at South Metro from Dispatcher, Lead Dispatcher, Supervisor, Training Supervisor and now his current role as Manager. Chris is passionate about dispatch technology and taking the tech to the field with Incident Dispatch. Born and raised in the Lone Star state, He has resided in Colorado since 2004. Whether he is herding chickens, dogs or horses he enjoys living on his ranchette on the eastern plains of Colorado with his wife and 25ish animals.
Full professor in computer science, with a focus on applied Artificial Intelligence. I am the leader of a research project, funded by the french agency for research, targetting IA applications for firemen.
Supporting European companies in leveraging satellite technology and data to create commercial services on Earth with a focus on civil protection and emergency response.
Legal counsel in Microsoft’s telecom group covering all aspects of Microsoft’s telecom services with an additional specialization in emergency communications.
Cristina Lumbreras is the Technical Director at EENA . She leads the coordination of technical and operational activities, promoting innovation in emergency communications. Her work focuses on the deployment of NG112, advanced caller location, accessibility, among others.
She represents EENA at ETSI and chairs the ETSI Technical Committee EMTEL, contributing to standards on NG112, public warning systems, real-time text, mobile emergency apps, and IoT. She also co-organises the NG112 interoperability Plugtests.
In addition, she is involved in eCall standardisation at CEN/CENELEC and has participated in numerous EU-funded projects related to emergency communication technologies. Before joining EENA, she worked in public safety ICT at Madrid 112 and in telecom consultancy roles in Spain.
CEO by title, techie by heart. Loves data and is fascinated by zooming in very close and and zooming out a lot out on problems to understand their boundaries.
Co-founder of the Heartrunner system. A platform for resource management in time critical incidents. We have a track record of over 15 years saving lives in out-of-hospital cardiac arrest and are now exploring other fields to use the power of volunteers. You decide who to alert and at what type of incidence.
I am a Software Engineer at Google working on the Rich Business Messaging (RBM) team. My work is focused on advancing business-to-consumer communication through RCS. A key aspect of my recent work involves our partnership with RapidSOS to develop a pilot for emergency messaging over RCS. We believe this initiative holds significant promise and represents a crucial step forward in the world of emergency messaging/services.
Demetri is the Director of Medical Services of the National Centre of Emergency Care (EKAB) in Greece and Past President of the World Association of Disaster and Emergency Medicine (WADEM). He has been repeatedly honoured by several governments for his medical interventions during disasters, such as in Armenia in 1988, Afghanistan in 1990 & Turkey in 1999.
Director of Product Management at Airnity, overseeing harmonized global connectivity solutions for connected cars.
Donald Connor is the Head of Policy and Regulatory Affairs at Transatel, an NTT Company. Donald’s career spans an over a quarter-century, during which he has become a leading authority on ICT regulation, policy, and compliance. His expertise is not confined to the theoretical realm; it is built upon a foundation of practical experience across six continents. This extensive global engagement has provided him with a deep understanding of the multifaceted challenges and opportunities that characterize the industry for MNOs, MVNOs, fibre providers, CPaaS, A2P messaging and IoT. Donald’s work embodies a dedication to innovation and excellence that drives progressive policies and practices.
Emily Hough is founder and Editor Emeritus with the Crisis Response Journal. She works both in print and online, specialising in international publishing, events and conferences, mainly in the fields of disaster and crisis management. Emily has founded and organised high-level conferences and seminars in the resilience and response field, identifying global trends and anticipating future hazard scenarios. She is also a member of EENA’s board.
Medical director, Lausanne medical dispatch, Switzerland. Senior physician, Emergency department, Lausanne Univesity hospital.
Fiona is a multi-decade tech industry veteran with experience in strategic analysis, partnerships, go-to-market and business operations at Google, Apple, Intuit, AT&T and a number of startups. In her past lives, she worked on initiatives to improve public safety and provide connectivity, affordable hardware, and useful information to create broad-based participation in the opportunities created by mobile and emerging technologies
Fiona has master’s degrees from UC Berkeley and Harvard University, and a bachelor’s degree from Wellesley College.
I work with Save the Children Italy Emergency Unit as a Program Manager and DRR Specialist. I am an enthusiastic humanitarian worker and my academic background is in International Relations, Human Rights and Conflict Management. I have worked over the last 8 years in the humanitarian field in East Africa (Kenya, Somalia, South Sudan) and the Middle East (Lebanon) where I implemented Education in Emergency and Child Protection programs in areas affected by protracted conflicts, displacement, and disasters. My current focus is on Disaster Risk Reduction Education and children’s right to participation in disaster management.
Anaesthesiologist and Emergency Doctor, Emergency Medical Director for the South of Rhenania-Palatinate, Emergency Director for the PSAPs Landau and Ludwigshafen
George Karagiannis is the Risk and Resilience Director at the International Coalition for Sustainable Infrastructure, a London-based think tank. Previously, he was the Deputy Secretary General for Civil Protection in Greece and before that, a Technical Officer at the European Commission Joint Research Center. He earned his Doctorate in Environmental Science and Engineering from the School of Mines in France, and has degrees in Civil Engineering, Disaster Management and Business Administration.
Former call taker and shift coordinator, I am now in charge of emergency communications supervision at the Autonomous Province of Trento 112 Response Center.
I monitor the implementation, optimization, and revision of new procedures. I am also passionate about GIS and analytics.
Ph.D. student at Università Politecnica delle Marche, Department of Life and Environmental Sciences, with a focus on Civil and Environmental Protection. My dissertation project revolves around the relationship between emergency management and Information and Communication Technology (ICT). Special attention is paid to the challenges and potentials associated with crowdsourced data (i.e., social media content and emergency calls to emergency numbers like 911 and the European 112, etc.). The goal is to demonstrate the
value of the information layer generated by the Public Safety Answering Points (PSAPs) as hazard and risk monitoring system. This research also aim to extend the existing crowdsourcing taxonomy and to investigate new forms of citizen-sensing to support emergency managers in decision-making processes. From April to December 2024, I was hosted by the Disaster Research Center of University of Delaware (USA) as a visiting scholar, where I conducted research on the 911 system.
Goran Baotić is the Chief Information Officer at Croatian Automobile Club (HAK) since 2014. He holds a Master’s degree in Computer Science specializing in Software Engineering from the University of Zagreb Faculty of Electrical Engineering and Computing. He has extensive experience across various ICT domains, including software and business application development, server and computer network infrastructure design and implementation, and recently also cybersecurity. From 2018 to 2023, alongside his ICT responsibilities, he also served as the Head of the Business Support Division at HAK.
Dr Hamza al-Kateab is a Syrian doctor, human rights activist, and Co-Founder of Action For Sama.
From 2012 to December 2016, Hamza delivered frontline medical care to thousands of people and he was one of the last remaining doctors in Eastern Aleppo as manager of Al-Quds Hospital. Hamza now dedicates his time to continued advocacy efforts around ending the targeting of hospitals in Syria and beyond, while undertaking a PhD at King’s College London, investigating medical evacuations for civilians in siege with the aim of identifying best practices to inform policy.
Former Dispatcher and now System Administrator and IT Manager.
I have worked systematically to improve the working environment at Neyðarlínan and to empower employees in their vital roles—whether on the front lines of emergency response or in supporting positions. I place great value on teamwork, equality, and fostering a culture of effective communication.
I have also been actively involved in designing and coordinating training initiatives related to civil protection, emergency drills, and crisis communication, areas where Neyðarlínan plays a central role. I strive to bridge the gap between theory and real-life application, helping ensure our response teams are both confident and capable.
Co-chair of BEREC End-User Working Group, also experienced expert, having more than 10 years of experience working in Lithuanian NRA (Communications Regulatory Authority of the Republic of Lithuania – CRA), with expertise in implementation of EU regulatory framework for electronic communications, transposition of the EECC into national law.
With 18 years of involvement in the Public Safety domain, for the last 8 years I’ve been the presales manager for Emergency & Crisis management in the Mission Critical Systems area of Eviden (Atos Group). I’m also one of the current co-chairs of the EENA Tech & Ops Committee.
I work at Estonian Academy of Security Sciences, teaching emergency call-takers and coordinating their studies. I previously worked as a call-taker at Estonian Emergency Response Centre. I have BA in social work from University of Tartu. Currently studying for masters in Crisis Management.
Jarmo Vinkvist has joined Erillisverkot on year 2005, working first 4 years as VP and from year 2009 as COO. He is having responsibility of operating VIRVE and Virve 2 networks, which are countrywide networks in Finland for Public Safety Authorities.
Vinkvist holds Master in Science (economics) and eMBA degrees. His military rank is Major (reserve) in Finnish Defence Forces.
As Product Manager and Presales Engineer at CreaLog, I am always involved in customer projects from RFI to deployment.
I have participated in the evolution of networks from SS7 to IMS, from service platforms on premise to communication as a service in the cloud and from IVR to bot.
CreaLog has a track record of delivering service platforms for telcos, service provider and large enterprises. This enables us to develop, deliver and integrate NG112 into and ESINET with NGCS services that utilize our expertise not only for call routing but as well for secure call recording, conversational AI and analytics.
Johannes Vallesverd is a senior legal advisor at The Norwegian Communications Authority (Nkom) and has been working on emergency communications on the national and international arena for 15 years.
I have worked for my 25 years of service in the Emergency Operations Centre of the London Ambulance Service, having worked through all roles to the current position of General Manager, with a passion for leadership succession planning, promoting the wellbeing of colleagues in challenging circumstances and delivering on major projects across the organisation.
Since 2021, she has been working as an advisor for civil protection and emergency communication at the Estonian Ministry of the Interior. Her primary project is the development of a multi-channel public warning platform. She holds a PhD in Education from the University of Tartu.
Business Development Manager at mecom with extensive experience in international markets from previous roles, specializing in strategy, operations, and tender management. At mecom, I drive innovation and awareness in public safety communication systems, focusing on enhancing existing emergency warning and alert infrastructure across borders.
Kaili Tamm is a passionate leader committed to shaping a more human-centric digital state. With years of experience in the public sector, she has played a key role in advancing Estonia’s renowned digital government as Chief Digital Officer for the Estonian Government. Kaili believes that meaningful digital transformation starts with understanding real people and their needs. She is also a strong advocate for international collaboration, seeing it as a vital driver for building smarter, more resilient public services worldwide.
His current position right now at The Control and Compliance Division, Ministry of Communications Malaysia is responsible for planning, coordinating, implementing and monitoring licensing activities and ensuring efficient and effective development of the communications and multimedia industry. To plan, formulate and monitor the implementation of licensing and regulatory policies as well as promote the efficient and effective use of limited resources for the communications and digital industry. To plan strategies and the directions of the development of the communications industry such as:
a) Management of Limited Resources
b) Network Security
c) Regulatory
d) Quality and Safety Compliance
e) Institutional Development and Compliance
Also looking at management and coordinating emergency services in Malaysia.
Karin Marquez is the Chief Public Safety Brand Officer at RapidSOS, the world’s first intelligent safety platform securely linking data from over 540M devices, apps, and sensors to safety agents and 911 centers. Karin is a public safety veteran, having started her career in 1997 as a dispatcher, where she dispatched Police, Fire and EMS. Since beginning her career, Karin has risen through the public safety industry, helping to design, shape, and innovate the 911 infrastructure in use by agencies across the United States. Today, Karin serves as the Private Sector Director on the National Emergency Number Association (NENA) Board. What she loves most about these opportunities is bringing the front-line user needs to the right people to drive enhancements.
Liam is Senior Regulatory Accountant at ComReg with responsibility for a diverse portfolio including regulatory accounting, broadcasting and corporate governance. An experienced regulatory accountant, he also oversees the cost recovery model for Ireland’s 112 service and the setting of the annual call handling fee, payable by all telecoms providers in the state. He has been involved in the project for over 10 years working closely with the ECAS operator, relevant Government departments, telecoms providers and other stakeholders.
Greetings! My name is Maria-Alexandra Toma. I am a Procurement Expert in Critical Projects at the Special Telecommunications Service in Bucharest, Romania.
The Special Telecommunications Service is the administrator of the National Emergency Call System, that provides 112 emergency services for Romania.
Me and my team’s role involves implementing strategic projects for our organization, from an economic and financial perspective. Starting with the project’s writing phase, after identifying a source or programe that can finance its main objectives, I monitor the project in each step of its implementation phase, which also involves procurement processes. Considering the importance of the 112 emergency service, multiple projects are related to 112 and the modernisation of the National Emergency Call System.
My background involves economic and legal studies and since 2021 I have a PhD in business administration.
I have worked in ERC Agency since 2003 in different management and development positions. My background is in the Finnish Defence Forces (major ret.). In my current role I am responsible for coordiation of security and safety issues as well as readiness and preparedness of the agency.
In the Emergency and Disaster Relief Services department of the Austrian Red Cross, Regional Branch Upper Austria, I am responsible for coordinating the medical emergency control centers (PSAPs) within the framework of project, process, quality, and technical management. Furthermore, the department provides professional leadership for the emergency control centers.
Starting as a paramedic, I quickly discovered my passion for coordinating activities in an emergency control center. After completing internal training as a dispatcher, along with further leadership development and university studies in nonprofit management, I expanded my knowledge and experience.
Consultant helping out on implementing and configuring Computer Aided Dispatch systems at Public Safety customers in Europe, but mainly in Denmark.
With a background in Innovation Management, Mechanical Engineering and Information Technologies, I am driving the German accessible emergency call app system “nora” forward.
Work on strategy plan across multiple space domains : Satcoms, Earth Observation, Satellite Operations, PNT solutions, Launchers related solutions, SSA & IOS related services
Leverage international group capabilities and national market knowledge to create a benchmark
process : goal is to establish key parternships to prepare the future
Manage R&D budget for self and customer funded R&D in the space market
Engineering background
I hold a Ph.D. in Computer Science, specializing in Mathematics, obtained from the University of Milan and Pierre and Marie Curie University. Before this, I earned a Master’s degree in Mathematics, focusing on Algebraic Topology, from the University of Milan-Bicocca.
In 2020, I completed a postdoctoral fellowship at the Champalimaud Foundation in the Systems Neuroscience laboratory, where my research primarily centered on developing and applying advanced machine learning algorithms.
Currently, I serve as the Chief Scientific Officer at Ottante, a company part of Beta 80, dedicated to pioneering innovative solutions in artificial intelligence and applied mathematics, especially for forecasting complex, partially observable dynamical systems in the utility, public safety and healthcare sectors.
Melanie Reuter-Oppermann is a Senior Researcher at the ILS Mannheim gGmbH. In 2017, she received her PhD in Operations Research from the Karlsruhe Institute of Technology (KIT) on the analysis and optimisation of Emergency Medical Services (EMS) systems. In her research, she applies Information Systems and Operations Research methods to support decision making in healthcare. In 2020, she received the Julius von Haast Fellowship from the Royal Society of New Zealand.
Mette cofounded Augmented Hearing in 2021 to innovate AI-based speech enhancement, focusing on real-time solutions where clear speech is critical. She worked on audiological technologies at Oticon and led digital transformation initiatives at McKinsey Digital. She holds a degree in Biomedical Engineering from the Technical University of Denmark, specializing in Machine Learning, Psychoacoustics, and auditory signal processing.
With a 27-year career at New Zealand Police, Mike Higgie has shown dedication and versatility across many roles. He has progressed through the organisation, gaining extensive experience in frontline policing, emergency management and response, road policing, rural and community policing, investigative interviewing, police education and training, evidence-based policing, and major operations/disaster response and recovery. His expertise and experience also spans district and national command and coordination, which has culminated in his current position as the National Operations Manager for Emergency Communications and Dispatch since 2021.
Mike’s comprehensive background and leadership skills have been crucial in his current role, where he leads the implementation of police emergency response service delivery initiatives, contact strategies, command and control practices, and cross-agency relationship management to enhance the connection between communities and emergency first responders. His vision for the future is to influence and improve the effectiveness and efficiency of the New Zealand PSAP model, further enhancing connectivity and improving coordination across the Emergency Service Organisations in New Zealand.
In addition Mike is an executive member of the National Emergency Communications Working Group (Australia and New Zealand) and represents the collective interests of all of the Emergency Service Organisations in the emergency call handling and dispatch area of operations across Australia and New Zealand
Responsible for the Development, Infrastructure and Support teams. Master in Computer Science, MBA, Joined GCFD in 2019.
Michael Proestler is Founder and CEO of GridGears, a company delivering core services and consulting for NG112 architectures across Europe. With a background in Computer Science and over a decade of experience in Public Safety, he focuses on standards-based, interoperable solutions for mission-critical environments. Michael is Vice-Chair of EENA’s Tech & Ops Committee, an active member of ETSI TC EMTEL, and has contributed to NG112 conformance specifications and ETSI NG112 Plugtests to help shape the future of emergency communications in Europe.
Michael is in charge of leading the service strategy of Verisure at a global level, working closely with the different markets and ensuring Verisure’s service standards are delivered. Michael leads different initiatives and project that drive Verisure service innovation.
Mick Fox is a seasoned technical professional in the telecommunications industry with over two and a half decades of experience. He started his career in the mobile industry, where he worked for 12 years on developing innovative messaging and data solutions for various mobile operators and vendors. He then switched to the network performance monitoring and CEM field, helping telecom companies improve their service quality and customer satisfaction.
Mick’s current role is as a technical advisor for the Irish Telecoms regulator ComReg, where he provides expert guidance on technical issues over a broad range of technologies including the emergency communications
Miguel is the International Sales Director for x-tention’s MACH, a platform designed to help healthcare providers and other organizations bridge the integration gap between current on-premise systems and new cloud-native applications.
A computer scientist by training, he has nearly 30 years of consulting, product management, pre-sales and sales experience with enterprise applications and platforms in companies such as Oracle, SAP and Fujitsu, and for the last 20 years has focused exclusively on Healthcare IT, with a concentration on topics such as healthcare interoperability, health information exchanges and healthcare analytics.
Mladen is the Vice-President of EENA as well as the Chairman of the Board and Director of TCCA (The critical Communications Association). He worked for the Serbian Ministry of the Interior from 2003 to 2012 and as Head of Telecommunications Directorate, he was responsible for all telecommunication systems of the Serbian police and fire brigades, including the emergency call centres. Mladen spent several years as an expert for Geneva based DCAF (Democratic Control of Armed Forces) and as such, he founded and chaired the Western Balkans Telecommunications Committee for improvement of Cross-border cooperation.
Currently Deputy Director Next Generation MERS 999 Project. More than 28 years of experience in various field of telecommunications such as International Business, Network Infrastructure, Telecommunication Services and Telecommunication Technologies.
Qualified IT business and people leader with deep expertise in public safety sector. Currently responsible e.g. of the Finnish Emergency Response Center information systems as well as renewal of Finnish Rescue Service system.
Monica Million is the founder and CEO of Million Consulting Services. Monica’s experience and commitment to service spans 24 years, beginning with her role as a 9-1-1 public safety telecommunicator. She worked her way up to managing a regional 9-1-1 center, served as the first civilian deputy chief of services for her municipal police department. Monica concluded her government service as the executive director of the Colorado 9-1-1 Resource Center, serving eighty-six 9-1-1 centers across the state.
Monica Million is the founder and CEO of Million Consulting Services. Monica’s experience and commitment to service spans 24 years, beginning with her role as a
9-1-1 public safety telecommunicator. She worked her way up to managing a regional
9-1-1 center, served as the first civilian deputy chief of services for her municipal police department. Monica concluded her government service as the executive director of the Colorado 9-1-1 Resource Center, serving eighty-six 9-1-1 centers across the state.
Monica was most recently the 9-1-1 subject matter expert for the Amazon Web Services (AWS) Justice and Public Safety Team, where she was instrumental in deploying solutions in PSAPs to help mitigate staffing shortages, analyze dispatcher mental wellness, and ultimately save lives.
Monica is a past president of the National Emergency Number Association (NENA) and a NENA Hall of Fame Award recipient. In her time with NENA, Monica was instrumental in establishing the Collaborative Coalition for International Public Safety. She is also the co-founder and co-chair for the Women in 9-1-1 Alliance and for the Collaborative Coalition for International Public Safety.
Monica serves on the Board of Advisors for several organizations: Valor Vacations of Colorado, Source One, and the Women in 9-1-1 Alliance. In her spare time, Monica speaks at state, regional, national, and international events to advance 9-1-1 and emergency number services worldwide.
Pasquale has 34 years’ experience in telecoms and voice network engineering. Pasquale’s background within BT plc. Includes resilient network design, PSTN signalling, corporate platform design and more recently voice over IP network architecture and Stage one PSAP Design.
As a Service Manager I am responsible for maintaining and further development of the Dutch alerting services, NL-Alert, Burgernet, AMBER Alert.
Paul Bremner is a Principal Analyst in the Public Safety & Critical Communications group at Omdia. He is the lead analyst for the command and control rooms and body worn cameras and DEMS market research.
Paul originally joined the video surveillance team in Omdia, formerly IHS Markit, in 2012, working closely with the security system integration community. He has written reports on a diverse range of topics, such as security end-user concerns across a range of different vertical markets, the security system integration market, and the emerging safe cities market. Paul moved into the public safety and critical communications team in 2019. He holds a bachelor’s degree in physics from the University of Exeter in South West England, the UK. Paul has spoken at many conferences and company events in the US, Europe, and Asia.
Pedro Borges is a research fellow in the ATHENE research project “Systematic Privacy for Large, Real-life Data Processing” in Germany and a PhD candidate in international law at KU Leuven, Belgium.
Policy Officer at EENA. I focus on the implementation of EU emergency communications laws, and on the integration of new advancements in emergency communications into future EU legislation.
Philipp Schöning is a Solution Designer for Emergency Calling and business communication solutions at Deutsche Telekom in Germany, covering the introduction of new solutions, ensuring regulatory compliance and communications with PSAPs, standardization bodies, regulatory authorities and PSAP vendors. He is also the delegate for DT at ETSI TC EMTEL.
Program management and leading the architecture and software development for critical public safety projects. +25 years experience in SW and system projects.
Security & Emergency Technology Consultant
Designing policies for Estonia’s emergency response and state helpline services.
After finishing his masters in Philosophy and Computer Science at the Technical University of Twente (The Netherlands) in 1997, Reinard was an exchange researcher at the Austrian Institute of Technology (AIT) in Vienna analysing how control room users cope with complex automations. After joining Frequentis as a usability engineer in 2000, he focussed on the design of control room solutions for Frequentis world-wide military and public safety customers. After 4 years working at Frequentis London office on various major Police and Fire & Rescue Projects (involving technologies like C&C, TETRA, Call routing, CCTV, APLS, ALIAS, GIS, Event Management etc.), he returned in 2009 to Frequentis Vienna’s HQ to join the Corporate Research department where he worked on future user interface concepts for control room working positions based on operational needs. In January 2013 he joined the Public Safety Business unit to incorporate these experiences into FREQUENTIS’ new web based integrated control room platform 3020 LifeX earning him two patents. New ways of communicating with the public and within agencies (Social media, MCx and NGx based), and integrating these in the overall control room environment has been his prime interest since then. Based on his wide and almost 25 years of experience in projects Reinard has presented and held seminars at numerous events (BAPCO, CCW, ICCRA, PSCR, EENA, on-line events) and has written several white papers on topics important to our customers. He now lives in Vienna with his wife and two children.
Reinhard Ekl serves as the Senior Vice President of Product at ESO, overseeing product management of ESO’s application portfolio in the EMS, Fire, Hospital, and Government verticals. Reinhard joined ESO in 2022, bringing extensive leadership experience from the emergency services technology space, notably as COO of RapidDeploy and Vice President of Product & Public Safety at RapidSOS. Reinhard played an instrumental role in improving 9-1-1 location accuracy and bringing rich data to emergency communications centers across the US. His experience also includes prior roles at Google and The Boston Consulting Group. Additionally, Reinhard has over 10 years of hands-on experience as a Paramedic in Austria.
Reinhard holds an MBA from the Stanford Graduate School of Business and a Bachelor of Science from WU Wien.
Design, Implementation and Maintenance of 112 CAD and telecommunications equipment, PSAP consulting, EENA Quality Certification Auditor
With over 32 years of experience dedicated to public safety—spanning roles in Fire Services, Emergency Medical Services, Law Enforcement, and Emergency Call Centre Management—Sam now leads the strategic direction and management of Next Generation Emergency Call Routing, Location Services, and ESInet at Motorola Solutions.
Sarah Krawiec has championed Bandwidth’s emergency calling product portfolio as the Director of Product Management for Global Emergency Services since 2022. In this role, Sarah drives strategy and innovation to lead the way in creating emergency products and services that support a global footprint spanning over forty diverse countries and territories. With a tenured background in product management, she has held key roles in leading and managing products in the SaaS, CPaaS, Telecom, and Mobility spaces. Sarah’s passion for delivering exceptional user experiences and her robust understanding of technology propels the evolution of emergency services forward both at Bandwidth and abroad.
Former secretary and vice-president of EURO-CIU, now special adviser. Education: Master of Arts Helsinki Uni, profession of licensed Practical nurse. I have worked accessibility adviser at Espoo City.
Director of Paramedic Education Center at MDA/ The national EMS of Israel.
Our paramedic center certificates 650 paramedics annualy.
I am also an active mediva paramedic at the MDA HEMS.
I have Ph.D at Pharmacology and i am a senior lecturer at the Ben Guirion University
Stéphanie Chaufton has a degree in international business, Trade and Commerce from the University of Orléans, France. Before joining Traveller Information Services Association (TISA,) she gained experience in the coordination and implementation of projects in the field of Intelligent Transport Solutions, as well as in communication and events organisation. She has more than 10 years of experience in leading and coordinating all activities for the international public-private-membership association TISA and currently holds the position of TISA’s Senior Coordinator
With 30 years of working for ambulance services, including front line as a paramedic, control room management and education, Stephen has been a keen supported of EENA for many years.
Legal counsel in Microsoft’s telecom group covering all aspects of Microsoft’s telecom services with an additional specialization in emergency communications.
I am attorney for telecommunications matters at Microsoft supporting our cloud communications services. Having an expertise in public safety matters, I have worked on emergency communications issues for over 25 years with experiences in the public sector, advocacy organizations, and private interests.
Stiliyan is one of the leading IT managers who contributed to the design and implementation of the 112 System at the national level since its launch in 2008.
He has 16 years of solid experience and expertise in management, development, complex problem solving and troubleshooting of IT resources, staff management, training and development.
He has a strong role in national projects such as the I_HeERO-eCall implementation, PSAP conformity assessment, eCall implementation and National 112 System upgrades and functionalities.
Tadas Maroščikas is a highly experienced emergency communications and public safety expert with over 20 years of expertise in developing and managing Lithuania’s national 112 emergency system. Since 2006, he has served as the Deputy Director of the Lithuanian 112 Emergency Response Centre (ERC), overseeing critical communication systems, legislative implementation, and technological advancements in emergency services.
With a background in law and public administration, Tadas has been instrumental in drafting key 112-related legislation, implementing EU directives, and integrating innovative solutions such as Advanced Mobile Location (AML), pan-European eCall, and the “112 Lietuva” mobile application for accessibility. His expertise extends to public procurement, ICT systems, and emergency call-handling operations, ensuring efficient and secure emergency response services.
Internationally, he has contributed as an expert in EU-funded projects across Serbia, North Macedonia, and Armenia, providing consultancy on emergency call center development, legal frameworks, and interoperability between agencies. A member of the European Emergency Number Association (EENA) and the European Commission’s Expert Group on Emergency Communications, Tadas remains at the forefront of advancements in public safety communications, including AI applications in emergency response.
Taito Vainio has been leading the Emergency Response Centre Agency in Finland for 5 years. Before this position he worked in the Ministry of the Interior for 21,5 years in different positions. He has also worked as a fire fighter and fire foreman for 10 years. He has two academic degrees (master of science in technology and master of arts in political science). In addition he has fire fighter’s degree and degree of fire officer.
Control Room specialist with more that 10 years of experience in this sector. I have been responsible of several critical control room projects for emergency sector in several countries.
Tero Pesonen
TCCA Board Vice Chair and Director
Chair – Critical Communications Broadband Group (CCBG), a sub group of TCCA
[email protected]
Working with global critical communications since 1997. He was instrumental in organising TETRA Interoperability. Currently, he leads Mission Critical Broadband standardisation and development work in close cooperation with major public safety and critical infrastructure operators and users.
He is TCCA Board Vice Chair representing the Finnish governmental public safety operator Erillisverkot and the chairman of Critical Communications Broadband Group (CCBG).
He holds Master of Science degrees in Electrical Engineering and Economics.
Thomas Gouritin, conversationnal AI and chatbots expert at Smart Tribune, works with businesses and institutions on data and artificial intelligence challenges in customer support and healthcare.
Through concrete use cases and examples, he raises awareness about the real world applications and challenges of generative artificial intelligence and its technical and ethical limits.
Since the early 2000s, I have worked with Real-Time Text (RTT) and Total Conversation, pioneering solutions for accessible communication. In 2008, I founded a company specializing in carrier-grade technology for contact centers and emergency services, ensuring seamless connectivity for Deaf, DeafBlind, and Hard of Hearing individuals. I actively contribute to accessibility initiatives through multiple working groups at EENA and NENA, focusing on regulatory compliance and technological advancements. My work spans over 15 countries, collaborating with service providers, telecom operators, regulatory bodies, and user organizations to enhance accessibility in emergency and telecommunication services.
12 years as a Instructor. Before that ten years in ERCA Finland ad an operator and shift supervisor.
Tony is part of Apple’s Safety & Location team and is based in Dublin, Ireland. Tony worked for the Telecommunications Regulator (ComReg) in Ireland for many years working predominantly on public safety (e.g 911/112) policies, standards and processes. Tony also was Deputy CEO of the European Emergency Number Association (EENA) and worked with PSAPs and Public Safety Organisations across Europe, US and Asia. He joined Apple in April 2021.
Toofan is the VP of Sales for Enghouse Transportation, based in the Netherlands with over 30 years of experience in the telecommunication and transit industry. He has been managing programs to rollout ticketing and fare collection at a global basis.
Toufic Saad is an accomplished ICT professional with extensive experience in public safety, disaster management, and emergency response systems. He currently oversees the ICT department at the Police Cantonale Valaisanne in Valais, Switzerland, where he leads the innovative ‘Under One Roof’ project. This initiative aims to consolidate all emergency response centers in the canton of Valais into a single facility, greatly improving coordination and operational efficiency.
Over the past decade, Toufic has held several pivotal roles. As the Global Sales and Marketing Director and Product Manager for Crisis Management, he played a key role in developing essential crisis management solutions for high-profile clients, including the French national police and the Police of Dubai. His leadership has been crucial in fostering product innovation and achieving operational excellence. Furthermore, Toufic is actively contributing to the evolution of public safety at a national level, showcasing his expertise in enhancing emergency response systems on a broader scale.
Toufic earned a Master of Law (MLaw) in Legal Issues, Crime, and Security of Information Technologies from the University of Lausanne and a Master of Science (MSc) in Communication Systems from École Polytechnique Fédérale de Lausanne. He is currently pursuing a Certificate of Advanced Studies in the Conduct of Police Operations at Officer Level at Haute Ecole Arc in Neuchâtel, Switzerland.
Vassil works for the European Communications Office as a numbering and ITU policy expert. Previously, he worked for the German Federal Network Agency (Bundesnetzagentur) and for the BEREC Office in Riga as a seconded national expert.
Vitor Judícibus has been leading since 2014, the Critical Communications Multidisciplinary Team (EMCC), a cross-functional IT team notably responsible for outlining the 112 technological vision, implementing the 112 technological strategies defined by the Ministry of Internal Affairs, ensuring that the technological resources meet the 112 operational needs, and supervising the national 112-system infrastructure.
During 2015-2019 he led and supervised the deployment of a new 112 PSAP tech architecture, merging and consolidating eleven regional PSAPs. Subsequently his team conducted the successful implementation of relevant emergency projects in Portugal like eCall, 112 App for Deaf , and AML Since 2023, his multidisciplinary team is focused on the design and deployment of a NG112 architecture in the 112 service infrastructure.
Waad al-Kateab is a Syrian activist and award-winning filmmaker whose debut film, For Sama, won the Prix L’Œil d’or, a BAFTA, and earned an Academy Award nomination. As a refugee herself, Waad dedicated her storytelling to tell intimate and personal refugees’ experiences.
Her second film, We Dare to Dream, follows the journey of the Olympic Refugee Team. Her latest, Death Without Mercy, portrays the aftermath of the 2023 Turkey-Syria earthquakes.
Waad leads the Action For Sama campaign, continuing her fight for justice and awareness.
As Principal Scientist at Frequentis, Wolfgang Kampichler is actively contributing to innovation and technical expertise for future Public Safety communication or technologies in Europe and abroad. In this role he is a recognised expert on NG9-1-1/NG112 and speaker at industry and customer events addressing topics related to VoIP and emergency services. Recently, he participated with Frequentis in the first ever NG112 emergency communications interoperability Plugtests in Europe. Wolfgang, an engineer by profession, started his career as a research assistant at the Department of Computer Science (Vienna University of Technology) and was awarded with the degree of doctor in technical sciences in 2002. Since then, he has acquired international expertise in emergency communications when chairing the planning committee for the NENA Industry Collaboration Event #5 (ICE 5) and co-chairing NENA ICE 6 and represents Frequentis with his profound knowledge to support standardisation working groups in public safety and air traffic management. He holds the position as Chair of the EENA Technical & Operational Committee and focuses on technical topics ranging from the discussion of standards and deployment of IP-based emergency services to information sharing for safety-critical issues.
As a policy manager, Xhoana works closely with Connect Europe (previously ETNO) member companies to drive forward the advocacy for the European connectivity providers. Specifically, she is responsible for several policy areas including consumer protection, digital services and spectrum policies. Xhoana joined Connect Europe in September 2020 and gained a solid experience on a broad range of telecom policy files from digital infrastructure to data and artificial intelligence. Before joining ETNO, Xhoana worked at the French Prime Minister’s General Secretariat for European Affairs (SGAE), working on foreign affairs and the think tank VoteWatch Europe, covering the work of the European Parliament. She holds degrees in European Studies and political science from the College of Europe in Bruges and Sciences Po Grenoble.
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