Amélie Grangeat is a Senior Product Manager and Expert on Public warning Systems at F24 and expert at the International Telecommunications Union. She has implemented the Belgium Public Warning System called Be-Alert. She advises several European Governments and Institutions to build their public alerting strategy. She is also an expert at the International Telecommunication Union – a Branch of the United Nations – to help countries develop their resilience strategy. P.h.D since 2016 on the topic of Crisis Management and Resilience of Critical Infrastructures, she regularly shares her experience through international conferences.
He is a senior fire officer and paramedic who has worked in various roles within the Berlin Fire Department. He has gained extensive experience in Disaster Management, Command and Control Center operations, and EMS Training Division. His expertise includes 112 call-taking, paramedic training, and incident command.
Andreas Matthies is managing director of bevuta IT GmbH developing and operating nora Notruf App systems on behalf of the German Federal States. It’s a full-fledged alternative to the ‘112/110’ phone call in Germany, particularly designed for people who can’t use or have difficulty using the telephone. Before joining bevuta Andreas Matthies has been managing teams building digital products being used by millions of users.
Andrew has over 20 years as a CIO of various UK and international public safety organisations, before joining Huawei to advise customers on how to undertake digital transformations enabled by technology. Andrew now works across the globe with mostly government-level agencies, to help those that protect the public ensure they both plan for, and achieve, the maximum benefit from new investments in technology – by considering how people and process changes can be enabled by technology. He is a passionate advocate of making data work harder.
Antti Romsi is a senior specialist in Emergency Response Centre Agency Finland. He has participated extensively in the information system reform and he worked as an Emergency Response Centre System Administrator when the new ERICA system was introduced in Finland in 2018-2019. Currently he is working hard to develop the features and functionalities of the system further.
Beat is a Senior Project Manager and Management Consultant. He developed the 2G/3G emergency call localisation solution in 2004 and the NG112 design for implementation with VoIP in Switzerland in 2021. He is driven by the continuous improvement of emergency call localisation and enjoys the exciting collaboration with the emergency services, authorities, operators and the many specialists.
Benoît joined the team in September 2015 and is in charge of EENA’s public affairs work. He is EENA’s liaison with the institutions of the European Union as well as other stakeholders, and works on increasing the awareness of the European emergency number 112 in Europe.
Benoit is also working on dedicated EENA programmes, including leading the file of emergency location and Advanced Mobile Location. Benoît has graduated in European Affairs from the College of Europe in Bruges; before that, he studied in Sciences Po Lille. He also spent one year abroad in Gothenburg (Sweden) as an erasmus student. Benoît is a Belgian national and speaks French, English, Spanish and Swedish.
Bernhard Wintersperger is the head of quality management for EMS operations und training at the Styrian Regional Branch of the Austrian Red Cross. The Austrian Red Cross Regional Branch Styria is the largest EMS provider in the Austrian state Styria and also operates the emergency dispatch center for EMS operations. Bernhard has worked as a paramedic and emergency call taker before moving into quality management. Because of his technical background he regularly works on software projects within the organization.
Boštjan has joined the Sintesio in 2007, and since then he has been responsible for the development of the interoperability test programme, which includes organization of interoperability events, engagements in the development of international test standards, and execution of costumer specific projects related to the development of testing strategies, implementation of testing methodologies and development of tailored testing specifications. He is a test standardization expert, continuously appointed by ETSI in the development of international conformance and interoperability test standards. He is an active member of several technical standardization bodies within ETSI, where he is taking the role of activity leader in the development of international standards.
Boštjan Tavčar graduated on the Faculty of Electrical Engineering in Ljubljana. Since 1994, he has been employed at the Ministry of Defence, in the Administration of the Republic of Slovenia for Protection and Disaster Relief. In recent years, he was the head of the Information Centre of the Republic of Slovenia. Since October 2019, he has been leading the IT and Communications Department. He is responsible for the development and operation of information and communication systems and services, emergency number 112 and information centres in the field of protection against natural and other disasters. He is also the author of the emergency call application for the deaf and hard of hearing, WAP112, which was the predecessor or the first application of the next generation emergency call NG112. In 2009, the application received an award given by the European association EENA. He initiated the introduction of the eCall system in Slovenia, and actively participated in the development of the Slovenian solution. He participated in many European projects, including U2010, MONET, ABSOLUTE, HeERO, NEXES and others. He is a member of the European Club 112.
Brooks Shannon began his career in 9-1-1 over 19 years ago as a software engineer, developing call center and mobile mapping applications, Geographic Information Systems (GIS) data management tools, and Next Generation 9-1-1 (NG9-1-1) core services. Most recently, he was Vice President of GIS at RapidDeploy, responsible for geospatial features, functionality, and strategy across the company’s suite of products. At NENA, as Interoperability Program Manager, Brooks oversees several initiatives vital to the success of NG9-1-1. He provides support to the NG9-1-1 Interoperability Oversight Commission, the independent oversight governance body for the NG9-1-1 Public Key Infrastructure (PKI) and Forest Guide, two services that enable interoperable, secure NG9-1-1 communications in North America and beyond. He remains committed to the development of standards-based, interoperable systems that make the promise of NG9-1-1 a reality.
Since 2011 Budge has served with the California Office of Emergency Services (Cal OES). In his current role, Budge is responsible for the statewide public safety radio systems and microwave network that supports state agencies, the 9-1-1 system that supports 438 Public Safety Answering Points with over 27 million 9-1-1 calls per year, the 9-8-8 system, and the Emergency Communications Division. Budge also serves as the California Statewide Interoperability Coordinator (SWIC). Budge has over 30 years of communication’s experience and holds a Bachelor of Science degree in Computer Science from University of Michigan and a Masters degree in Electrical Engineering from the Naval Postgraduate School in Monterey, CA. Budge is a member of NENA, APCO, and NCSWIC. Budge also serves as the President of the National Association of State 9-1-1 Administrators (NASNA).
Caroline Rizza is an Associate Prof. in Information and Communication Sciences at I3-Telecom Paris (UMR 9217), IP-Paris. She focuses on the digital competences of actors in emergencies: how citizens’ initiatives, fostered by digital technology, modify the relationships between public, private and citizen actors. She has been the scientific coordinator of research projects: the ANR MACIV, the project “Social media during the Covid-19 crisis” (MESRI), Piloter l’innovation NexSIS-18-112 (IHEMI), Combiner numérique et living-lab pour un citoyen secouriste (Fondation MAIF), the “social media and crisis management” CNRS thematic school. She is the president of the ISCRAM community “Information system for crisis response and management” since 2019 and has contributed to the Mission on modernization of risk culture in France (2021, Ministry of Ecological Transition) and to the SAPEA working group “Strategic Crisis Management in EU” (2022).
Catalin Liviu is a specialist in media and public communication with a decade of experience in the communication field. He previously worked as a journalist and has recently joined the communication team of the Special Telecommunications Service.
Mr. Chaim Rafalowski Director General Office, Disaster Management and EU projects coordinator Magen David Adom, Israel About the Role Mr. Chaim Rafalowski is a Disaster Management Coordinator of Magen David Adom in Israel (Magen David Adom – MDA, is the national Emergency Medical Services – EMS provider for Israel, National Blood Bank and National Society member of the International Red Cross Movement). Mr. Rafalowski holds a Master’s degree in Public Policy and Administration from Tel-Aviv University. Fields of Responsibility MDA participation in EU R&D funded projects, international cooperation projects, deployment of MDA personnel as part of international response to disasters, and preparedness to large scale disasters and coordination with the International Red Cross Movement. Serves as an active team member in MDA ambulances and dispatch centers, as well as a national duty operations officer, then responsible of monitoring MDA daily as well as emergency operations. In charge of several international projects, dealing with capacity building of ambulance services around the globe. Professional Highlights Before assuming the position of MDA DM coordinator, served as a senior First Aid and Emergency Medicine Instructor (1988-1992), then as the Emergency Management and CBRN (Chemical, Biological, and Radiological – Nuclear) preparedness officer of MDA, a position he held until 2010. During this period served as member of several national steering committees in Israel and was in charge of MDA preparedness and response to large scale emergencies. Expert in Societal Security served as evaluator for FP7 EC R&D program, and member of the Advisory Board to DG Industry and Enterprise. Coordinated the participation of MDA in 7 large R&D projects funded by the EC. Was part of the team who developed MDA Mass Casualty Incident (MCI) protocol and reviewed it several times, as well was involved in the response and evaluation of many emergency operations. As member of the operations division, played a key role in development of the 1st version of MDA C4I system and future developments as well as different training programs for staff and volunteers.
As experienced telecoms and data professional, Charlotte joined Intersec in 2010 after working for a few years for a major mobile network operator. She headed up corporate marketing before opening the West African office in Ivory Coast. Back at headquarters, Charlotte was in charge of innovations for the public sector such as location intelligence for smart cities. In 2018, she joined Oracle as a big data & analytics specialist for the public sector and participated in intrapreneurial projects in data mobility. In 2022, Charlotte returns to Intersec to lead the company’s public safety value proposition.
Cristina joined EENA in October 2010. She coordinates all of the technical and emergency services’ operations activities of the association. She also represents EENA in the international standardisation development organisations. Prior to joining EENA, Cristina served as IT manager of Madrid’s 112 centre in which she designed the IT components. She was a member of the Spanish delegation in the European Commission’s working groups on 112 and eCall. Cristina holds a MA in Computer Science and an MA in Marketing, both from the Autonomous University of Madrid. As a Spanish national she is naturally very fond of Spanish food, but she has adapted very well to Belgian mussels, chocolate and waffles. She is fluent in English and French, conversant in German.
Daniel Casas is Accessibility Policy Officer at the European Disability Forum (EDF), the umbrella organisation that represents more than 100 million of persons with disabilities in Europe. Within the organisation, he works on accessibility and freedom of movement of persons with disabilities, covering areas such as transport, the built environment, goods and services, ICT and standardisation
Daniel RATA is the coordinator of a technical department in the emergency system in Romania, managed by the Special Telecommunications Service. Daniel is one of the administrators of the 112 system since 2005. Currently, he coordinates the activities of the department responsible for the interconnection of the 112 system with external systems, the administration of communication platforms and the extraction of 112 statistical reports. His expertise is used in national or European working groups in different fields of public safety systems, from a technical, standardization or regulatory perspectives. A staunch advocate of improving caller location and accessibility of emergency services for people with disabilities, he has worked alongside teams of STS specialists on projects such as the 113 Emergency SMS Service, the implementation of AML in Romania and, last but not least, in the ongoing project to modernize the emergency system at national level, through the implementation of the NG112 standard.
Darryl Keen QFSM DL, British APCO (BAPCO) Darryl retired as Chief Fire Officer of Hertfordshire Fire and Rescue Service in 2021. In his operational role he attended a wide range of incidents including the Windsor Castle fire in 1992 and the Buncefield Oil Terminal fire in 2005. For the last decade Darryl has been closely involved in emergency control rooms and technical communications in the UK, including working closely with British Telecoms, all of the emergency services and the UK’s telecoms providers to ensure the effectiveness of the 999/112 emergency call system. Darryl coordinated the mutual support arrangements for the response to Covid in Hertfordshire, worked to ensure public compliance with containment measures and established the County’s vaccination arrangements including establishing one of the first Large Vaccine Centres in the UK.
David is co-founder and Operations Manager of Heartrunner Sweden AB. With a background in medicine and research, David has an interest in exploring methods to save lives in out-of-hospital cardiac arrest with early intervention. He’s been involved in several clinical trials and was one of the driving forces behind setting up the Swedish National AED registry in 2009. David holds a PhD in medicine from Karolinska Institutet, Sweden and the topic for the thesis was optimal location for AED installation and logistics to increase AED use. With his background in medicine and science David’s role in Heartrunner has led to close connections with international researchers. And today Heartrunner provide a system for alerting volunteer responders in suspected cardiac arrest with a lifesaving track record with over 285.000 users.
David is known for bringing a distinctive human lens to his work in the international crisis and disaster sector. His interest in this perspective developed during his previous career as an officer in the UK Fire and Rescue Service (FRS), where he led a pioneering study of human behaviour and motivation. The results of which continue to be influential on global thinking and practice. His final role in the FRS was as its first ever Customer Experience Manager. He has since established himself as an award winning and progressive advisor, author, presenter, and entrepreneur. Whether working in the commercial, civic, or emergency sector, David advocates for an authentically human approach to service and experience design. The importance of which is becoming increasingly recognised.
Demetri is the Director of Medical Services of the National Centre of Emergency Care (EKAB) in Greece and Past President of the World Association of Disaster and Emergency Medicine (WADEM). He has been repeatedly honoured by several governments for his medical interventions during disasters, such as in Armenia in 1988, Afghanistan in 1990 & Turkey in 1999.
Edward Parkinson has over a decade of experience in public policy and public safety communications. Currently, he serves as President of Public Sector for RapidSOS, an intelligent safety platform company connecting over 500 million devices to 911 and leveraged by 95% of the 911 emergency call centers in the United States. He has served in this role since May 2022.
IT&T professional with broad technology background and extensive business development and management experience. Heading Emy development team to serve all Latvian emergency service operators. Before Manager in PricewaterhouseCoopers Business Advisory services specializing in IT and IS consultations, Retail and Consumer, business processes optimization and digitalization. Over 20 years management experience in SME companies. Had major role in creation of one of the best Latvian technology startups MVNO Amigo from scratch till incorporation in LMT network operator. Experience and skills include Business Strategy, Development and Planning, Change Management, Business Analysis, Process optimization.
Emily Hough, Board Member of EENA 112, is Founder and Editor Emeritus of the Crisis Response Journal, which she launched, owned and edited for 18 years
Fabrice Dami is a Senior emergency physician at the Lausanne University hospital center. He is a Specialist in Emergency medicine and a medical director of Lausanne medical dispatch. He holds an MBA.
Director of the organisation developing the NG-SOS technology https://www.ng-sos.com/ which is used by emergency services in four European countries. in its seven years of operation it has been used by more than 4 million users and has helped to establish more than 180,000 emergency calls.
Fiona is a multi-decade tech industry veteran with experience in strategic analysis, partnerships, go-to-market and business operations at Google, Apple, Intuit, AT&T and a number of startups. In her past lives, she worked on initiatives to improve public safety and provide connectivity, affordable hardware, and useful information to create broad-based participation in the opportunities created by mobile and emerging technologies. Her work was recognized in 2010 when her team won the award for “Best Mobile Apps for Economic and Social Development” at Mobile World Congress.
Francesco Graziani works as a Programme Manager for the Emergency Unit of Save the Children Italy. He is an enthusiastic humanitarian worker with experience on emergency management and child protection. He holds Masters in International Relations and in Human Rights and Conflict Management, and worked for the past 7 years in humanitarian missions across East Africa (Kenya, Somalia, South Sudan) and the Middle East (Lebanon) focusing on protection programs for communities affected by conflicts and natural disasters. He is convinced that a more child centered approach should be applied in disaster risk management, and hopes that his work could represent a small contribution in stimulating and reinforcing mechanisms for better protection and participation of minors in emergency management.
Francisco Echeverría is an Emergency Services Specialist and Fire Officer, with a PhD in Engineering and 35 years experience working for the Regional Government of Navarra (Spain). He represents the Professional Association of Firefighters of Spain (APTB) in the Federation of European Fire Officers (FEU). He set up and ran the Emergency Services Training Centre of Navarra and the Galician Emergency Agency (AXEGA) and worked as the Director of the Public Company Pompiers d’Aran – TESVA in Catalonia. He currently works with the Government of the Canary Islands as a member of the Group of Experts and the Technical Committee in the design of the Essential Services Buildings (ESE) of the Canary Islands that will house the emergency services and their management centers. He is also a member of the Observatory for the Prevention of Risks and Accidents of Spain (OPRA).
Francisco is an experienced consultant and project manager in GIS (Geographical Information Systems) with more than 20 years of experience using GIS tools from several providers to different markets (Energy & Utilities, Telecoms, Government, Defense & Homeland Security to refer the most important ones). He has attained a large experience in delivering the solutions to the client in time and on budget guaranteeing the client objectives and satisfaction. Other areas of interest are training (more than 15 years of experience in training persons for IT, GIS and Engineering) from training itself to preparation of training material and courses, user support as team coordinator using ITIL norms and client management (from direct support to identification of new opportunities). Specialties: GIS (Geographical Information Systems); Project Management; Service Desk Management; Client Management
Freddie joined EENA in January 2021. He works closely with Cristina on topics such as standardisation and NG112. He also supports Benoît on regulatory and advocacy matters, including the fostering of NG112 in Europe.
Freddie is a senior telecoms expert with over 20 years’ experience in the ICT sector. Before joining EENA, Freddie was the Deputy Director and Expert in Numbering and Networks at the European Communications Office (ECO). Previously, he worked for 6 years at the Commission for Communications Regulation (ComReg), Ireland’s telecoms regulator, and held engineering roles at Logica CMG, Spectel, Ericsson and ESB.
He holds a bachelor’s degree in Business Studies, a master’s in Computing and Information Systems and a postgraduate diploma in Regulatory Governance.
Dr. Gábor Csató received his medical degree in 2007 at University of Debrecen. He worked for the National Ambulance Service between 2002-2009 in the Northern Great Plain Region as a paramedic, ambulance officer and then physician. Anaesthesiologist and intensive care resident, later at Kenézy Hospital, Debrecen between 2007-2014. Since 2009, he has been developing his professional skills abroad, has been participated in the medical staff of a number of private and public health institutions and hospitals in England, and has been involved in coordinating several European Union projects. Between 2014-2017 he was working as an anaesthesiologist and intensive care specialist at the Buda Health Centre and the National Centre for Spinal Medicine. He has been leading the National Ambulance Service since January 2017, in January 2020 he has received another five-year mandate. In the spring of 2017 he earned an MSc in Health Management from his alma mater. Married, father of two children.
Gary joined EENA in October 2006. He is responsible for the strategic development of the association and administrator of the EENA Board. Over the years, he led the creation of several successful EENA membership platforms, committees and events. He is in charge of government affairs and he managed a number of advocacy campaigns in Brussels. Gary holds a MA in European Affairs from the Political Science Institute of Strasbourg and a BA in Economics from the University of Orléans and the Abertay University in Dundee. A Europe-trotter, he studied or worked in Belgium, France, Ireland, Spain, Poland and the UK. He is a French national, also fluent in English (spiced up with some little basics of Spanish and Polish).
Georgiana-Cristina has been with the Special Telecommunications Service Romania since 2010. She is a former 112 call-taker, currently responsible for call-takers training and providing continuous operational support.
Gioacchino is a shift manager of Piedmont Region’s NUE 1.1.2., and project referent of the early activation service. He is trained to manage deaf people emergency call, and focused in handling outside Italy emergency calls (to France and Swiss). He is also working on the relationship between our CUR and TPSPs, involved in satellite-based solutions project, and is OSM mapper.
Gregor Gysi is deputy head of the emergency call center and responsible for technical matters. He is driven by bringing people, processes and technology together. As a representative of the PSAPs in Switzerland, he is actively involved in the further development of the emergency call system in Switzerland.
Dipl.-Ing.(FH) Gregor Jänin, MSc, ENP is a public safety consultant designing, establishing and optimizing emergency contact and coordination / control center services. Prior to the consulting business Gregor Jänin spent twelve years as manager in emergency medical / fire service responsible for state-wide dispatch operations. Specialized in the implementation and project guidance for large scale Next Generation 9-1-1 / 1-1-2 Systems including the implementation of 1-1-2 in North Macedonia, 1-1-2 in Albania, Emergency Services in Austria, As certified Emergency Number Professional (NENA), certified Emergency Medical Dispatcher and ED-Q (Priority Dispatch), certified Project Manager (IPMA-C) and ISO 27001 Auditor he served for many years as chair of the EENA 112 operation committee. Currently working under EU-Delegation contract as Expert for 1-1-2 in Bosnia Herzegovina and the World Bank on 9-1-1 in Palestine.
Greg Rohde is an entrepreneur in the telecommunications and emergency communications fields, assisting dozens of technology startups obtain financing and enter new markets. Rohde also holds two U.S. patents related to 911 technology. Greg founded the NG 911 Institute, a non-profit organization supporting the U.S. Congress on 911 technology and policy issues in 2003, serving as the Executive Director for 9 years. The organization played a key role in enacting five major pieces of legislation to advance NG911. Greg was named one of the 50 most influential people in the United States in the first 50 years of 911. Greg was the principal advisor to President Clinton on telecommunications and information policy and the federal spectrum manager while serving as the Assistant Secretary of Commerce.
As an emergency communication expert and team leader in the European Commission, he has drafted the EU legislation on emergency communications. His expertise also extends to monitoring the implementation of this legislation in EU member states.
Henning is responsible for IT-Management at the PSAP in Freiburg/Germany and has longtime active experience by working in emergency services since 2000. He is still working as a 112 dispatcher. Henning as a BA degree in Computer Science and will finish his master studies with a focus on cybersecurity next year. Currently he tries to improve location information for PSAPs in Germany.
Chief Engineer at the GSMA, responsible for all the technical working groups and standardisation activities within the GSMA. Role covers specification and oversight of GSMA’s standardisation procedures, as well as the drawing together of key stakeholders across the mobile industry to reach common goals and consensus across a broad range of technology and security initiatives. Ian has a wide experience across multiple industries in advanced technology including Engineer Officer in the Royal Navy specialising in Sensor and Communications systems, software simulation and modelling, software development teams in Financial Services and as Head of Network and Service Architecture for Vodafone Group. When not on the end of a Teams call, Ian is most likely to be found traipsing across Salisbury Plain with his dogs; it is here he does most of his problem solving.
Igorche is a state advisor for Information and telecommunication, mainly, responsable for project development in Crisis Management Centar. Technical Project Coordinator for E-112 implementations in NMK, also developing Next Incident Command Systems. He has expertise in Forest Fire, with developing Macedonian Forest Information System, and a Master is Project Management.
Lieutenant General Vasilca graduated Military Technical Academy – Faculty of Electronics and Informatics, Faculty of Law at University of Bucharest and an Executive MBA at ASEBUSS, Bucharest, Romania and Kennesaw State University, Atlanta, Georgia, United States of America. He has been working in STS for 32 years, starting his career as field engineer for HF, VHF, UHF, TETRA & TETRAPOL networks, and since 2005 he has been appointed to C-level positions in STS. He substantiated his academic background by attending the National Security College, the National Defense College, as well as the Romanian Diplomatic Institute. For his outstanding military and engineering results he has been decorated with the National Order ”Star of Romania” in the rank of Commander. He likes being involved in large ICT system optimizations and he loves gliding.
Iratxe is a public safety expert at Atos with 15 years of experience. She is vice-chair of the EENA Tech & Ops committee and volunteers at VOST Europe.
Jan Verlin is Deputy Director and Postdoctoral Researcher at the Chair in Geopolitics of Risk at Ecole Normale Supérieure. He has held Postdoctoral research fellow positions at Science Po’s Centre of Sociology of Organizations and its Centre for International Research, where he worked on environmental risk and crisis management in European overseas territories. After studying political science at Freie Universität Berlin, he received his PhD from Paris-Nanterre University with a thesis on humanitarian crisis management.
Jenn has been working in the software engineering space for more than 26 years. Jenn currently has a dual role as an AI Services Sr. Engineering Manager and Technical Product Manager for Motorola Solutions. Jenn has a passion for bringing cutting edge technology into a product experience users love. She has a deep background in leadership and strategy, systems architecture, and engineering. Her main focus has been centered around real-time data services, integrating AI solutions, and product management. Jenn has had previous roles as a VP of Engineering, a Consultant for companies in numerous industries, a Programmer in many languages, as well as Program Management. Jenn started Program Management at Microsoft on the MSN Messenger team when it had over 1 billion customers!
Jim Lanier, ENP, MPA has been involved in public safety for nearly 40 years with experience in firefighting, EMS and 9-1-1, and public safety executive leadership. Jim also has extensive experience with project management, procurement, governmental liaison, fiscal oversight, emergency management, statutory affairs, and business management. He has an operational and technical understanding of public safety technology infrastructure (including legacy and NG911/i3) and associated software and hardware. Jim holds a Bachelor of Science degree in Emergency Management, has a Master’s Degree in Public Administration, and is a NENA Emergency Number Professional (ENP). Jim is proud to lead OnStar’s Public Safety Engagement Team.
Johannes is a Senior Adviser at the Norwegian Post and Telecommunications Authority (NKOM). He is a lawyer by profession having graduated from the University of Oslo.
As a VP of Technology for Intrado Life and Safety, John Snapp provides strategic direction and coordination of technical activities within the carrier services group and between various departments within the company. Mr. Snapp was the Chief Architect behind the company’s Text to 9-1-1 and location initiatives. Mr. Snapp also leads technical teams investigating and developing more accurate and faster location technologies for 9-1-1 and technologies to deliver those locations to public safety. Mr. Snapp has served the wireless industry since 1991 and holds 21 patents. He has directed technical groups for various wireless carriers in both engineering and operational roles. He has worked closely with PSAPs, Carriers, Local, State and Federal agencies with the goal of improving 9-1-1 for all.
Johnny Douvinet is Professor of Geography at Avignon University, in south of France. He managed several research projects on the spatial, social and territorial impacts of alert and warnings on population, in France and in other countries (Australia, Belgium, United States and Indonesia) since 2018. In 2022, he had the chance to coordinate a multidisciplinary project team to support the authorities and the French Ministry of the Interior during numerous alerting exercises, involving the population with the new multi-channel warning platform FR-Alert, in place since June 2022.)
Jörg Rieder has 20+ years of experience in running Product Management, Product Development and other functions in the communications industry. Currently he serves as Vice President Product Management in Atos Unify for Communication and Emergency Products. He was leading the R&D for Public Safety in Atos Unify before he transitioned in the Product Management role bringing the Atos Unify NGCS and PSAP solution into the market.
José earned a Degree in Computer Science in 2001. He started working for Intergraph the same year and has held various roles, including developer, trainer, project manager, presales, technical lead, and technical manager since 2018. Intergraph is now part of Hexagon. As the technical manager, he is responsible for managing Hexagon services, which includes project execution and delivery mainly in Portugal and the southern region (Portugal, Spain, and Italy) under the Safety, Infrastructure & Geospatial division. His primary project background is in the public safety area, where he has worked on projects for national systems for 112 call-taking, medical emergency dispatch, regional fireman, and civil protection systems. The Hexagon team provides implementation services to offer solutions for these types of emergency systems, including configuration, development, installation, training, and 24/7 support.
Kadi Luht-Kallas is adviser of emergency communication at Estonian Ministry of the Interior since 2021, responsible for topics like 112 (e.g. NG112, call-takers decision-tree, accessibility), state helpline and public warning. She received her doctoral degree in Education from University of Tartu and has an extensive background as lecturer and researcher in risk-taking behavior, fire risk analyses and prevention work. Since 2021 she also coordinates a multidisciplinary project team to integrating multi-channel warning platform in Estonia.
Karin Marquez is the Chief Public Safety Brand Officer for RapidSOS. She transitioned to the private sector after spending 21 years in 9-1-1 in Colorado. For the last five years at RapidSOS, she has seen incredible transition in the industry. From struggling with location accuracy to working with a company delivering device based location and additional data from many consumer devices we count on every day. Working with emergency communication centers across the US, she has been involved in the roll out, and adoption of the RapidSOS platform and helped in growing the RapidSOS public safety team. Karin spends her time speaking to various audiences educating, learning, and supporting the various transitions of 9-1-1, from voice to data, working with the industry to drive 9-1-1 into the future. She currently serves as the Private Sector Director for NENA, the 9-1-1 Association, just another way to serve the industry that means so much to her.
Keri K. Stephens, PhD, is a Professor in Organizational Communication Technology, a Distinguished Teaching Professor, Co-Director of Technology, Information, & Policy Institute, in the Moody College of Communication at The University of Texas at Austin. Her research program examines the role of technology in organizational practices and organizing processes, especially in contexts of crisis, disaster, and health. She has authored over 100 articles appearing in research journals, proceedings, and books, and her two most recent books are the national-level, award-winning book New Media in Times of Crisis (2019, Routledge), and the two-time, national-level, award-winning book Negotiating Control: Organizations and Mobile Communication (2018, Oxford University Press). Prior to academia, she used her BS in biochemistry degree and worked in the fields of environmental chemistry, biopharmaceutical analysis, and laboratory robotics.
Kirsty Grant is an experienced international marketing professional with a career spanning 25 years across multiple industries including technology, retail and sport. At Everbridge, Kirsty leads the global marketing function for the company”s public safety and population alerting solutions, engaging with government organisations and telecommunications operators globally. Since 2016, Kirsty is passionate about public safety and has presented at many industry conferences and hosted online events, she is also a regular contributor to public safety blogs and online communities.
Kriangsak Pintatham has experience in overseeing emergency medical dispatch center in Chiang Rai Province and in the development of protocol systems in emergency medical calls and notifications in Thailand.
Laurent Arzel is the Project Leader of the Navigation Downstream Department. Laurent formerly held several positions at the French Space Agency (CNES) and the European Space Agency (ESA), building a large and rich experience in working 18 years on large international projects in the satellite operation field. Laurent holds an engineering degree from ISAE SUPAERO Toulouse and a Master of Business Administration from the Toulouse Business School. Within Telespazio France, Laurent is the focal point for all Alerting and Search-And-Rescue services. Laurent has been leading several European project incepting new Alerting services (GRALLE, STELLAR) and Search-and-Rescue services (SERENITY) as well as deploying the Advanced Mobile Location in several EU member states (Help112 II).
Liana-Emilia has been with the Special Telecommunications Service Romania since 2009. She is a former 112 call-taker, currently working on optimizing and improving 112 activities from an operational standpoint.
Manuel Lopez Martinez is Senior Market Development Technology Officer in the European Union Agency for the Space Programme (EUSPA), where he is supporting and fostering the adoption of Galileo, EGNOS and Copernicus in Waterborne and Emergency Response Applications. He has deeply contributed to the concept definition of the the Galileo Emergency Warning Service, the Galileo Search and Rescue service evolutions and the EGNOS maritime service. He received his PhD in System Engineering and Automation from the University of Seville in 2005. He got a permanent position as Associate Professor at the University of Seville in 2008, where he was teaching until he joined EUSPA (former GSA) in 2013 as seconded national expert in the Market Downstream and Innovation Department.
Mick has 10 years experience in running of PSAPs. This followed a career in the general management and planning & design of ISPs, network providers and telcos. He holds a primary degree in Computer Science and Masters in Business Administration; Telecoms Engineering; and in Electrical & Electronic Engineering.
As Founder and CEO of GridGears, Michael Proestler is driving the company’s vision of creating highly efficient, interconnected and multimedia capable emergency services by providing standardized components and contributing to the standards. Michael actively supports and promotes the standards by sharing his knowledge in EENA organized webinars and published documents. Additionally, he provides his expertise to develop NG112 conformance test specifications as a technical expert in ETSI’s STF 549 and TTF T009.
Michaela Pehrström, HR strategist and business partner. Joined SOS Alarm in October 2019 and have been working within HR, operations and productions related business for more than 10 years. With a passion for people, tools and tech working together, she continuously develops and implement the most modern tools for leaders, candidates and people in the organization. She believes that the people drives the results, that’s why she ongoing working to give the right possibilities all for leaders to reach the business targets and to get the best results on team and at every level. The last year have we moved forward with an extremely positive transformation, e.g. our eNPS has been increased with more than 25 points and more than 95% of our employees are proud to work at the company.
In my role at NGA, I handle not only the day to day operations, I also work to foster connections in my industry and educate the public, emergency personnel, and community leaders about the importance of Next Generation Technology. I have more than 25 years of service in the public safety community and information technology.
Dr. Michelle Lilly is a Professor of Clinical Psychology at Northern Illinois University (NIU). Throughout her career, Dr. Lilly has studied the psychological and physical impact of violence and trauma. In 2010, she became involved in research with 9-1-1 telecommunicators and has continued to focus on this understudied population. Dr. Lilly’s research on mental and physical health in the 9-1-1 industry has been used to argue for job reclassification for 9-1-1 telecommunicators across the nation. She has done trainings across the United States on the topics of PTSD, stress management, and resilience for a variety of public safety and corporate audiences. She is also the owner of Lilly Counseling and Consultation, an organization that provides evidence-based intervention for PTSD, depression, and anxiety, as well as organizational assessment and consultation.
Mick Fox is a seasoned professional in the telecommunications industry with over two and a half decades of experience. He started his career in the mobile industry, where he worked for 12 years on developing innovative messaging and data solutions for various mobile operators and vendors. He then switched to the network performance monitoring and CEM field, helping telecom companies improve their service quality and customer satisfaction. Mick’s current role is as a technical advisor for the Irish Telecoms regulator ComReg, where he provides expert guidance on technical issues over a broad range of technologies including the emergency communications
Fourty years experience in telecommunications (more than 15 years also in public safety) including:
• Vice president of EENA (European Emergency Number Association, www.eena.org) influential European association in the field of emergency response and promotion of the unique European emergency number 112
• Chairman of the Board and Director of TCCA (www.tcca.info), the association who represents organisations, with an interest in provision of wireless communications in a mission or business critical environment.
• Public Safety Specialist at Motorola Solutions
• Head of Telecommunications directorate of the Serbian MOI – Responsibility for all telecommunication systems of Serbian police and fire brigades
• Project leader of large scale projects (including “Public Safety TETRA Network” in Serbia).
• Leading expert of Geneva DCAF (Democratic Control of Armed Forces) in the field of Telecommunications for public safety.
Mr. MOHAMMED is currently serving in the Digital Policing Services Bureau of Hong Kong Police Force and is responsible for key projects in areas of digital public engagement, work process re-engineering, digital investigation, and digital culture transformation that aim to provide better services across the Force. He has previously worked in the Cyber-Intelligence Division as well as the Technology Crime Division of the Cyber Security and Technology Crime Bureau and has hands-on experience in combating cybercrime in Hong Kong. He was a member of the Police Negotiation Cadre and has keen interests in counter-terrorism and other crisis intervention work.
Nick has been active in the Public Safety market as a supplier of ICT solutions for over 30 years. During that time he has worked in all aspects of the sales, implementation and support cycle with Fire, Police and Ambulance agencies around the globe. Nick is the Director of Hexagon’s Public Safety & Security business across EMEA and is actively rolling out Hexagon’s transformative OnCall portfolio available as native Cloud SaaS or On-Prem.
Olivier is a firefighter officer who had been serving in the firefighter services and ministry of interior for over 25 years. With extensive experience in crisis management, he had also been the head of AML’s deployment in France and had worked for NexSIS.
A policy, regulatory, and risk and compliance professional working in international business environment with over 14 years of experience in electronic communications, consumer protection, competition law and fintech. Currently leading the policy and regulatory work related to consumer protection, Internet of Things and risk management in Vodafone Group, overseeing European and African operations within the entire Vodafone global footprint. In December 2014, the Global Competition Review ‘Guide to corporate competition counsel’ listed Olti among the 35 world’s leading corporate competition counsel.
Ophélie Morand holds a PhD in Ergonomic Psychology. Her area of expertise focuses on the study of ICT impact on human activity in various fields (companies, emergency management). She mainly uses qualitative and participative approaches (forum theater, living lab) with the purpose of understanding current activity and eventually trigger a transformation of practices perceived as problematic by the participants.
Experienced Service and Product Manager with a strong eye for translating stakeholder demands into practical solutions. For the last six+ years responsible for managing the technology part of the Dutch public warning service, NL-Alert. If asked we help other countries with our experience with cell broadcast and other elements of NL-Alert. Also involved in the EU early warning expert group. Speaker on the 2023 EENA Conference.
Pia has dedicated the last 15 years of her career to Product Development within the IT sector. Her area of expertise involves maintaining a broad view of projects and focusing on the benefits for customers. Throughout her career, she has worked in various roles such as a business consultant, project manager, and product owner. A few years ago, she decided to transition from the Public Transportation sector to the Public Safety sector.
Rémy Bossu is an experienced seismologist and the head of the Euro-Mediterranean Seismological Centre (EMSC). Rémy has always been interested by topics at the interface between earthquake and society. After studying seismicity induced by human activities and seismic hazard assessment, he has been pioneering citizen seismology and developed expertise in the use of social media in emergency situations. Under his leadership, EMSC become one of the top global earthquake information centre and has been developing a unique system called LastQuake. Based on visual communication, LastQuake is a multichannel information system comprising websites, quakebots on Twitter and Telegram, and a smartphone app for massive and rapid crowdsourcing of earthquake’ effects and the reduction of global seismic risk. In addition, Rémy has been in charge of the implementation of the French tsunami warning centre.
Rob Grace, PhD, is an assistant professor at Texas Tech University where he specializes in the fields of information science, technical communication, and emergency management and response. Rob’s research focuses on the design and use of information and communications technologies that help citizens and first responders make decisions during complex events. Rob is the Vice President of the Information Systems for Crisis Response and Management (ISCRAM) Association, a community of researchers and practitioners who investigate issues related to the design, use, and evaluation of technology across all phases of emergency response and management.
Dr. Robert Larribau, MD, is a specialist in life-threatening emergencies. He has completed post-graduate training in intensive care medicine, internal medicine and advanced training in hospital and pre-hospital emergency medicine. Since 2009, Robert Larribau is the Medical Director of the Geneva Emergency Medical Communication Centre and since 2019, also Deputy Head of the Emergency Department of the Geneva University Hospitals. In addition to his clinical supervision of the emergency medical services and the emergency department, Robert Larribau teaches students at the Geneva Medical School and in post-graduate training in emergency medicine. Dr. Robert Larribau has an important scientific research activity focused on the management of cardiopulmonary arrest, vascular emergencies, as well as on emergency medical dispatch, and more broadly on the modelling of patient care processes in the emergency context.
I started my career at Digital Equipment, where VMSclusters made me grow a special interest for business continuity requirements. With fourteen years of experience in clustering and project management, I began working as a technical solution manager at IBM Strategic Outsourcing, which I did for seven years. After a short intermezzo as an operations consultant at Microsoft, I joined Smals, one of the larger ICT employers in the Belgian market providing ICT services for the Belgian social sector, again in the outsourcing business. Since 2013, Smals has delegated me to the Ministry of the Interior as project manager. My first task was to replace old telephony infrastructure by a new centralized VoIP-based solution for the emergency call centers 112. Currently, we are finishing another large project, where we are regrouping ten provincial PSAPs into one virtual PSAP.
Romain is a senior firefighter officer with more than 20 years of experience, alternating between operational command and project management in new technologies. Convinced by transversality, he has been putting his leadership skills at the service of the French Ministry of the Interior for the past 6 years with a multidisciplinary team in order to achieve common objectives in the field of alert and rescue. In particular, he coordinates the deployment of the public warning system. #PWS #112
Ronen is a seasoned professional with over three decades of experience in the high-tech industry, with a focus on Public Warning Systems and mobile technologies. He is a former co-founder and CEO of Celltick, that was later acquired by Utimaco. Prior to his work with Celltick, Ronen served as an avionics expert with Israel Aircraft Industries. Ronen’s educational background includes an MBA degree and a BSc in mathematics and computer science. He is also the inventor of several patents including Celltick’s main patent.
Ronnie Riedl is a dedicated publIc safety professional with over 20 years of experience in emergency servIces. He began his career in 1999 as a volunteer paramedic wIth the Red Cross and has since worked to serve the communIty. In 2001, he joined the company “Notruf Niederösterreich” where he worked for over 15 years, serving as a sIte manager responsible for staff, cooperation with external providers, and emergency physician servIces. Ronnie is committed to improving cooperation wIth external Partners and finding solutions for web services In public safety answerIng poInts.
Since 2017, he has been working on the Android Emergency Location Service and currently holds the position of leading Partnership, Go-To-Market, and Technical Account Management globally. His past experiences include leading the Pixel Carrier Engineering team for EMEA, enabling new forms of payments for the Google Play Store, building billing platforms for mobile carriers worldwide, and having an exciting stint in the start-up world.
Shakira Cassim has worked in the contact centre environment for 23 years, serving as a senior manager and subject matter expert for 21 of those years. She holds a Bachelor of Commerce Degree with a specialisation in Strategic Management and International Business, as well as a Post Graduate Diploma in Health Services and Leadership. Her career has spanned across various industries, including Healthcare Insurance (Discovery Health), Diagnostic Pathology (NHLS), Emergency Medical Services, and Hospital. She is passionate about healthcare and is committed to creating a safe space for contact centre teams to better coordinate patient safety efforts through unified communications and technology, as well as well-documented processes. She values quality, innovation, and training to guide and develop the necessary skills for world-class service delivery. The individual has strong stakeholder engagement capabilities to ensure efficient and effective emergency services reach those in need. She possesses a strong aptitude for technology, which is essential in delivering emergency services.
Sophia is a multicultural individual with a passion for emergency management and healthcare which stems from years living in China, partially during the Szechuan Earthquake. She then moved to Canada, where she completed her Bachelor’s degree in Disaster and Emergency Management. Upon returning to her home country of Austria she continued her education by earning a Master of Science in Emergency Healthcare Management. She began her career at Notruf NÖ in 2015 as a Calltaker, where she quickly rose through the ranks to be a Dispatcher and part of the Quality Management team before moving on to become an assistant in the new department: Channelmanagement. In her current role, Sophia is committed to utilizing her skills and experience to make a positive impact in the emergency management and healthcare industry.
Staffan Ekengren is the Communications Director SOS Alarm Sweden since 2020, responsible for media relations, internal communication, brand, editorial channels, marketing communication and public affairs. He has an extensive background as communications expert and manager from various companies and industries, such as the global vehicle producer Scania and the Swedish grocery store chain ICA. He is also a former journalist and editor, both in national and local newspapers. Additionnally, he is an author of non-fictions books in the field of communication.
Stephen is a Clinical tutor with responsibility for the training of Healthcare Professionals who work in the emergency control room environment. Expertise is in secondary triage, including telephone directed emergency care. Stephen has been a paramedic for 28 years, and has undertaken a wide range of roles, both managerial and educational within the ambulance world.
Consultative technical leader with over 30+ years’ experience with CSPs, enterprises and governments. He has designed, developed and implemented complex Public Safety and Security solutions. He is currently leader of the field product division at SS8 and is passionate about introducing next generation solutions that help make societies safer.
Sven has worked with ICT solutions for control rooms since 2000 and with the introduction of TETRA in Norway since 2005. He has been with the Norwegian Directorate of Health, Department of preparedness & emergency medical services since 2011 with a focus on pre-hospital services nationally. He has a particular interest in cooperation between the police, fire and health and issues that include both operational and ICT-related aspects. In the last year, more time has been spent on the next generation of emergency networks.
Tero Pesonen has been involved with the Professional Mobile Radio communication business since 1997. Since September 2014 he is the chairman of the TCCA Critical Communications Broadband Group (CCBG) where he is strongly involved in bringing different stakeholders together to create a common critical broadband future. He is also a TCCA Vice Chair representing the Finnish governmental public safety operator Erillisverkot and TCCA delegate in 3GPP standardisation. Most recently, Tero Pesonen has been involved in ground breaking work related to new opportunities in mission critical broadband. Tero works closely with major public safety and critical infrastructure operators and users in creating advanced solutions to meet mission critical requirements. Tero Pesonen holds Master of Science degrees in Electrical Engineering and in Economics.
Thomas Gouritin is an AI expert and the Co-Founder of ASISPO, a healthcare assistant that helps medical teams follow up with patients after ambulatory surgery. Thomas has been working with conversational AI models for a long time, even before the emergence of ChatGPT. With his expertise, Thomas accompanies healthcare professionals and institutions in designing and implementing efficient products that optimize communication between them and patients.
Todd Piett joined Rave Mobile Safety in 2005 and served as CEO, until the company was acquired by Motorola Solutions in December 2022. Under his leadership, Rave has become the trusted communication and collaboration partner for more than 8,000 customers worldwide including K-12 schools, higher education institutions, a growing number of corporate and healthcare facilities, and officials at every level of government. Rave has large safety tech deployments underway in the cities of Chicago and New Orleans; Suffolk County, NY, and throughout the states of California, Arkansas, Delaware, Hawaii, Florida, Louisiana, New Mexico, North Carolina, and Oklahoma. Piett graduated from the United States Military Academy at West Point with honors and holds an MBA from Harvard Business School. He served 7 years in the US Army as an aviation officer.
As an emergency communication expert and team leader in the European Commission, she has drafted the EU legislation on emergency communications. Her expertise also extends to monitoring the implementation of this legislation in EU member states.
Toufic has gained extensive experience in providing Command and Control solutions for public safety Disaster Management and incident management across Europe and internationally. In his current role, as the Head of ICT for the emergency communications center, he is leading the implementation of the ambitious ‘Under One Roof’ project for canton of Valais Emergency Response Center. This project aims to centralize all the emergency response centers into a single building, unifying all ICT systems and supervising the emergency operational management and emergency response plan migration, which will enhance the coordination and efficiency of emergency response services in the canton. Moreover, Toufic’s expertise in public safety and disaster management has led him to serve as the Swiss unified public-safety answering point (PSAP) representative for canton of Valais. With his experience and dedication to the field, he is committed to improving emergency response systems and ensuring public safety.
He is a medical doctor. He worked as a physician and manager in the field of pre-hospital emergency health services for 28 years. He served as the Provincial Health Deputy Director responsible for health services in emergencies and disasters in Izmir and undertook the establishment of the Izmir 112 Ambulance Service for more than 25 years. He was a member of the Scientific Advisory Board of the Ministry of Health for Health Services in Emergencies and Disasters. He received training in ambulance services and disaster medicine in Japan and Germany. He worked as a manager in the 1999 Marmara Earthquake, the 2011 evacuation of wounded from Libya, and the 2014 Soma Mine accident. He worked as the Deputy Chief Physician responsible for the Disaster Plans of the Health Sciences University Izmir Tepecik Training and Research Hospital 2015-2020. Since 2004, he has been the Chairman of the Board of the Association of Emergency Disaster Ambulance Physicians. He has worked as a coordinator in many national and international projects in the fields of Emergency Health Services and Disaster Medicine and has many scientific publications.
Vanessa Gray is the Head of the ITU Telecommunication Development Bureau’s (BDT) Division or Environment and Emergency Telecommunications. She is responsible for developing and overseeing projects and technical assistance on disaster preparedness, mitigation, response, and recovery. This includes the development of national emergency telecommunication plans (NETPs) and the organization of regional and national workshops and capacity building exercises for disaster management. In the area of disaster response, Ms Gray leads the work on the Disaster Connectivity Maps (DCM) and the deployment of emergency telecommunication equipment to countries hit by disasters. Ms Gray is the ITU focal point for the UN’s Early Warning for All (EW4all) initiative and coordinates the initiative’s pillar on Warning Dissemination and Communication, to ensure that alerts reach people at risk. She is also responsible for the organization of the Global Forum on Emergency Telecommunication (GET) and specific ICT for disaster management tools and publications, for example in the area of disruptive technologies, gender, and ICT drills. In the area of the environment, Ms Gray coordinates the BDT’s work on the circular economy and green digital transformation, which includes monitoring industry emissions, energy use and climate commitments from tech companies, and supporting countries in tracking ICT sector GHG emissions. In the area of circular economy, Ms Gray manages the work on e-waste policies and data, which includes the publication of the Global and Regional E-waste Monitors. Her role is to build public-private partnerships, develop projects and strengthen the role of the BDT in terms of e-waste coordination, for example with the E-waste Coalition, the Global E-waste Statistics Partnership, and with the private sector. Prior to this position, Ms Gray was part of the ITU’s Data and Statistics Division and contributed to the design and preparation of the Division’s analytical publications, including the Measuring the Information Society Report (MISR). She also contributed to and coordinated the analysis of information society developments, organized ICT-related meetings, and delivered national and regional trainings and workshops on ICT statistics to ITU member states. Ms Gray holds a Master’s degree in Political Science and Economics from the Graduate Institute of International and Development Studies in Geneva, Switzerland.
Dr. Vassiliki KOTRONI (female), Research Director at the National Observatory of Athens (NOA), has a PhD in Dynamic Meteorology (University Clermont-Ferrand, 1993). She has acted as Research Associate at the University Athens (1993-1998) and joined NOA in 1999. She has published >160 papers in international journals, and 4 book chapters on dynamic meteorology, numerical weather prediction, atmospheric electricity, climatology, dynamics and societal impacts of weather related natural hazards. Her citation report includes 3900 citations and an h-index 34. She has extensive experience in the development of weather and climate services adapted to sectors such as civil protection, energy, agriculture, urban environment. She is co-founder of the weather forecast website: www.meteo.gr. She has coordinated/ participated as project partner in many national and European programs with total funding for NOA >4,500,000 (2023).
Vincent Geffray is a passionate technologist and an experienced leader in the High-Tech industry, helping organisations bring innovative solutions to market to make the world a safer place. He is Head of Global Product Marketing at Everbridge to drive innovation, thought leadership and awareness in the marketplace for the company’s next generation national public safety and population alerting solutions, to keep people safe when bad things happen. He has experience in Public Warning, Critical Event Management, Crisis Management, digital major incident response, cybersecurity response management, communications and response automation and optimization. Vincent has an international experience as he lived in Europe, in North America and has spoken in many industry conferences. In 2021, Vincent was appointed French Foreign Trade Advisor in the USA by France’s Prime Minister.
Vitor Judícibus has been leading since 2014, the Critical Communications Multidisciplinary Team (EMCC), a cross-functional IT team notably responsible for outlining the 112 technological vision, implementing the 112 technological strategies defined by the Ministry of Internal Affairs, ensuring that the technological resources meet the 112 operational needs. He led and supervised the deployment of a new 112 PSAP tech architecture, during 2015 – 2019, merging and consolidating eleven regional PSAPs formerly spread across the country districts into just two 112 state-of-the-art operational centres. Over the last four years his team also conducted the successful implementation of relevant projects like eCall, 112 App for Deaf , Advanced Mobile Location, and the technological update of the 112 PSAPs at the Autonomous Regions of Madeira and Azores. He is currently responsible for leading the deployment of the NG112 project in Portugal.
Manager of the NUE 112 Complex Structure in the Piedmont Region, member of the Ministry of the Interior advisory commission for the implementation of the single European Emergency Number 112.Director of the health professions, member of the state-regions conference of the advisory commission pursuant to art. 75 bis Legislative Decree 259\2003 regarding the creation of nue 112, consultant at the Piedmont region health department in the planning sector of health and social health services, member of the regional technical commission for the regulation of relations between regional health companies and associations volunteering to carry out emergency medical transport and other transport activities.
As Principal Scientist at Frequentis AG, Wolfgang Kampichler actively contributes to innovation and technical expertise for public safety communication or technologies in Europe and abroad. In this role he is a recognized expert for NG9-1-1/NG112 and deals with topics related to VoIP and emergency services. Wolfgang, an engineer by profession, started his career as a research assistant at the Institute of Computer Science (Vienna University of Technology) and received his PhD in 2002. Since then, he has acquired international expertise in the field of emergency communications and represents Frequentis AG with his profound knowledge in standardization. He is co-chair of the EENA Technical and Operational Committee and deals with technical topics such as the discussion of standards and the deployment of IP-based emergency communications.
Assoc. Prof in Public Health, she is AAHD (Emergency, Disaster, Ambulance Physicians Association) Board Member, and graduated from medical school in 1991. She had her Ph.D. in occupational and public health in 2003 and she had her MSc degree from Karolinska Institute in 2006. She is also a psychodrama leader (dissertation thesis: Preparing Paramedics for the Scene) in 2001. She worked for Izmir 112 EMS as the training coordinator for more than 15 years. She is specialized in Planning European Research Projects and has been involving FP7th, Horizon 2020, Horizon Europe, Erasmus Plus, COST, and national projects since 2008. Expert in medical simulation.
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