We are thrilled to announce the launch of the full programme for the EENA 2025 Conference & Exhibition!
This year’s event will feature a dynamic agenda packed with insightful discussions and expert-led sessions on the most pressing topics in emergency communications. From NG112 and public warning systems to eCall and caller location advancements, our speakers will provide an in-depth analysis of the latest developments shaping the sector.
With ongoing regulatory and technological changes, we will explore key updates on European legislation, including the latest on eCall, accessibility requirements, and emergency communications regulations. We will also dive into real-world case studies, from innovative solutions in emergency response to the challenges faced by call-takers in an evolving landscape. While the programme is still being finalised, you can now start planning your participation and get ready for discussions that will help shape the future of emergency services.
Download the full programme here!
Programme highlights: Artificial Intelligence in emergency communications
As technology continues to evolve, Artificial Intelligence is playing an increasing role in emergency services, offering new possibilities for call triage, quality assurance, and decision support. From AI-powered speech analysis to automated risk assessment, these technologies are helping emergency services handle calls more accurately, prioritise incidents faster, and reduce the burden on PSAP professionals. However, as AI becomes more integrated into emergency response, important questions remain: How do we ensure responsible AI adoption? What are the risks and limitations? And how can AI be used to complement, rather than replace, human expertise?
At the EENA 2025 Conference, we will explore these topics in depth, including:
- AI-based solutions to support triage: How AI is improving call assessment and prioritisation through speech analysis and real-time decision support.
- AI for quality assurance: The role of AI in improving accuracy, reducing errors, and supporting call-taker well-being.
- AI in PSAPs: From risks to real-world implementation: Lessons from AI pilots, challenges in scaling up, and guidelines for responsible integration in emergency services.
Register now to join the discussion at EENA 2025!
