Dr. Aapo Koski is a partner and senior advisor at 61N Solutions, specializing in mission-critical information systems, data platforms, and digital capabilities for public authorities and critical infrastructure. He served as the chief architect of Finland’s nationwide Emergency Response Centre information system ERICA, one of Europe’s most advanced ERC platforms supporting multi-agency emergency response. Koski works extensively with organizations in the defence, security, and public safety domains, supporting the development of resilient digital services, situational awareness systems, and cross-authority operational capabilities. He also collaborates with universities on research and education related to critical ICT systems and digital governance.
Andre Williams is Senior Director of Product and Engineering for Emergency Call Management solutions within Motorola Solutions’ Command Center Software business unit. He is responsible for the product strategy, roadmaps, and feature development for the Call Routing, Call Handling and Dispatch Console portfolios. His background comprises over 25 years of product development and product management for Motorola’s enterprise and public safety customers. This included three years on an international assignment in Southeast Asia. Andre holds a BS in Computer Science from the Grainger College of Engineering and a MBA in Innovative Business Strategy from the Gies College of Business at the University of Illinois at Urbana-Champaign.
Andrei Vlădoiu is a technical communications coordinator specializing in VoIP and next-generation emergency communications systems. He is actively involved in the implementation and optimization of NG112 and NG eCall services, working closely with telecom operators and public safety stakeholders to enhance reliability, interoperability, and service quality.
He coordinated the nationwide migration to VoLTE technology in Romania, including within the context of the 3G shutdown, contributing significantly to testing activities, identifying and resolving service activation issues at PSAP, network, and mobile terminal levels. His work was carried out in close collaboration with mobile network operators and equipment manufacturers to ensure seamless integration and operational continuity.
Andy is a high respected operational leader with a wealth of control room experience within London and across the globe. Past Chair of EENA’s Operations Committee, Fellow of the International Academy of Emergency Dispatch, published author and expert witness on the subject of emergency operations Centre. Andy is well placed to chair this session having used his considerable experience to help develop EENAs PSAP and TPSP Quality Certification programme. His focus is rooted in his background as a Paramedic and the delivery of high-quality patient care in the right way at the right time at the right place. More details can be found at https://orcid.org/0009-0000-8900-7177
Benoît joined the team in September 2015 and is in charge of EENA’s public affairs work. He is EENA’s liaison with the institutions of the European Union as well as other stakeholders, and works on increasing the awareness of the European emergency number 112 in Europe.
Benoit is also working on dedicated EENA programmes, including leading the file of emergency location and Advanced Mobile Location. Benoît has graduated in European Affairs from the College of Europe in Bruges; before that, he studied in Sciences Po Lille. He also spent one year abroad in Gothenburg (Sweden) as an erasmus student. Benoît is a Belgian national and speaks French, English, Spanish and Swedish.
Head of a department aimed at supporting our 15 PSAPs around the country, developing processes, initiating and doing follow-ups of improvement work and constantly developing the way we use our systems, our competence and our call-takers/dispatchers to make the most use of the combined resources.
With a backgound in both logistics and railroad maintenance I have an understanding for both the “lean” aspects of doing business and the regulatory demands regarding security and safety.
Brooks Shannon, ENP, began his 9 1 1 career over 22 years ago as a software engineer developing GIS applications for public safety. He later moved into product management, leading a global product team at a cloud native CAD, mapping, and analytics provider before managing technical interoperability programs at NENA: The 9 1 1 Association.
As Director of Emergency Communications Solutions at Esri, Brooks supports the global emergency communications market, which includes emergency call taking, dispatching, and routing of first responders, and emergency notification. He is dedicated to helping emergency communications professionals and Esri partners apply mapping and spatial analysis to solve complex problems, advance interoperability, and implement GIS best practices to improve outcomes and make our communities safer.
After many years as founder and managing director of “Notruf NÖ”, Ing. Christof Constantin Chwojka has been working as managing director for the Björn Steiger Foundation since August 2023
For more than 20 years, he has been involved in many projects worldwide to build up modern structures, modern technologies and greater efficiency in the field of public safety and health care, especially in the area of control centers or “Command & Control Centers”.
He is an important member of numerous committees, boards and organisations, is an active paramedic and also fire chief in his hometown, and was the first European to receive IAED certification in all three emergency disciplines (fire brigade, police and rescue).
Christophe Gregoire is Director of Technology & Operations at A.S.T.R.I.D., leading the systems and infrastructures that underpin Belgium’s national critical communications network and Public Safety Answering Points (PSAPs). With over 25 years of experience across Defence and Public Safety critical communications, he is a key driver in the evolution of mission‑critical networks, including NG112, broadband services, and mission‑critical voice and data platforms. His work focuses on building resilient, interoperable, and future‑ready emergency ecosystems, empowering PSAPs in an increasingly data‑driven emergency response environment.
Firefighter in Paris for 21 years and former fire station commander, I have been working since 2008 at the firefighters’ emergency call center of the Canton of Vaud, in Lausanne, Switzerland. I currently serve as Head of the Center and Senior Inspector Officer within the Fire and Rescue Operations Department.
Coordinating and supervising the process of operational analysis.
Cristina Lumbreras is the Technical Director at EENA . She leads the coordination of technical and operational activities, promoting innovation in emergency communications. Her work focuses on the deployment of NG112, advanced caller location, accessibility, among others.
She represents EENA at ETSI and chairs the ETSI Technical Committee EMTEL, contributing to standards on NG112, public warning systems, real-time text, mobile emergency apps, and IoT. She also co-organises the NG112 interoperability Plugtests.
In addition, she is involved in eCall standardisation at CEN/CENELEC and has participated in numerous EU-funded projects related to emergency communication technologies. Before joining EENA, she worked in public safety ICT at Madrid 112 and in telecom consultancy roles in Spain.
I have over 20 years of experience in emergency communications, working closely with public safety authorities, PSAPs, and technology providers across Europe and internationally. My work has focused on improving the reliability, continuity, and operational effectiveness of emergency services, particularly in complex and cross‑border environments.
Throughout my career, I have been actively involved in emergency call handling workflows, with a strong emphasis on service resilience and best operational practices, bridging real‑world PSAP needs with regulatory, technical, and procedural considerations.
Emily Hough is a Member of the EENA Board and Editor Emeritus of the Crisis Response Journal.
Filip holds a degree in Biomedical Engineering and, during his studies, co-developed a mobile application for Emergency Medical Services together with Czech HEMS. Driven by a vision to modernise emergency response, he went on to found NG-SOS with his team.
As Founder and visionary leader of NG-SOS, Filip has built one of Europe’s most innovative emergency communication platforms. Since 2020, NG-SOS has been operating nationwide video calls for EMS emergency lines, pioneering real-time text communication and advancing accessibility for people with hearing or speech impairments.
By breaking technological barriers and enabling cooperation across eight European countries, NG-SOS is redefining how emergency services communicate and operate.
A volunteer paramedic and mountain rescuer, Filip bridges frontline experience with technological innovation and is widely regarded as a visionary and relentless optimist shaping the future of emergency communications in Europe. In his spare time, he enjoys endurance sports such as triathlon, swimming, and ski mountaineering, and values spending time with his family.
Fiona is a tech industry veteran — ex-Google, Apple, AT&T Wireless, and startups — with experience in strategic analysis, partnerships, and go-to-market operations. In addition to scaling Android Emergency Location Service to 30+ countries/1.2 billion users and launching Android Early Earthquake Warning globally, Fiona has also worked on initiatives to provide useful information, connectivity, and affordable hardware to enable developing countries to better utilise mobile and emerging technologies. Her work was recognised when her teams were awarded “Best Mobile Apps for Economic and Social Development” at the GSMA Mobile World Congress in 2010, and the inaugural Ukraine Peace Prize in 2022.
I am responsible for coordinating, implementing, and administering IT systems specific to the 112 emergency services, working closely with the technical team to ensure reliability and efficiency. My background is in information systems built on diverse architectures and technologies. I have 9 years of experience in the IT industry, including 4 years dedicated to emergency service systems (112).
Project Manager at Emy Solutions with over 10 years of experience in IT, including a strong background in Quality Assurance. Has been directly involved in the implementation of Latvia’s emergency communications systems, including the national 112 platform and an early warning system, with a focus on end‑user training and system adoption. Has experience working with public‑sector stakeholders, ensuring effective system usage.
Hjördís Garðarsdóttir is the Human Resources and Educational Representative at Neyðarlínan 112, Iceland’s national emergency communication center. With almost 20 years of experience in emergency communications, Hjördís leads training and professional development for all new and current telecommunicators, ensuring preparedness in high-pressure, life-saving situations.
From 2007 to 2017, Hjördís served as a 112 telecommunicator before transitioning into consultancy work in crisis management and training. In 2022, she returned to Neyðarlínan in a leadership capacity. She is an APCO-certified instructor and a passionate advocate for wellness, continuous learning, and resilience in public safety roles.
As a Senior Inspector for the State Fire and Rescue Service of Latvia, I am responsible for the oversight and operational management of the National Early Warning system. My career in public safety spans 12 years; I spent eight years dedicated to the field of firefighter education before moving into my current focus on civil protection nearly four years ago.
Business Development Specialist at Abysalto, focused on driving growth through strategic partnerships and identifying new market opportunities. Experienced in working at the intersection of technology and public safety, with a strong emphasis on understanding client needs and delivering value-driven solutions. Actively involved in expanding business across international markets and supporting the adoption of innovative communication technologies.
My name is Jakub. I’m vice-manager in Emergency Call Center in Olsztyn. I have been a Calltaker for 7 years in Emergency Call Center in Gdańsk. I have been promoted for current position in 2019. I’m responsible for training, evaluating and feedback provding for Calltakers in our PSAP. All together I work in 112 for 14 years (almost from the beginning of 112 in Poland in current shape).
Since 2006, Jan is focusing on improving and evolving emergency communication in the Czech Republic, starting as 112 PSAP Calltaker and later acting as national 112 Supervisor. In the current role of emergency communication technical expert he is supporting operations of Fire and Rescue Service, Police as well as Ambulance for reaching unified level of service in case of emergencies. During his career Jan was also helped to introduce eCall service in Europe.
I am a public sector professional with a strong focus on human-centric services and digital accessibility. I hold a Master’s degree in Information Technology from the University of Tartu, where my research examined barriers to personalised state services. My work combines analytical thinking, service design, and process improvement to enhance the quality and efficiency of public administration. I am committed to continuous development and to creating meaningful, user-friendly solutions that improve citizen experiences.
Eight years ago I started working as 112 dispatcher in The State fire and Rescue service answering incoming calls and sending Firefighters to the accident place. This work gave me belief in myself that I can do more than I Think. Now three years I’m working as Senior Inspector.
My main duties as Senior Inspector of the quality Control department are training of new
employees, participating in various prevention activities informing the public about 112
functions and work, as well as various other topics that are binding on the State fire and Rescue Service.
CDTO of the Ministry
FBI National Academy graduate
PhD in Law
Liana joined the EENA team in September 2025, primarily contributing to EENA’s EU-funded projects and supporting the development of EENA’s conference programmes. Liana holds a Master’s Degree in Communication and Public Relations from the University of Bucharest and has more than 15 years of experience in emergency communications, having served in various roles within Romania’s 112 service – from call-taking to policy development. When she’s not researching ways to improve public safety, she enjoys exploring nature, reading and playing the piano.
Working for emergency services since 2009, I’m in charge of the relationship and organization between providers, internal infrastructure and emergency crew.
I am the responsible of international business development in Beta 80 and co-chair of the technical and operations committee at EENA.
I have a telecommunications engineering background and have worked in public safety business for 15+ years, having been present in all the most important milestones of emergency services evolution, such as eCall, NG112 and RTT.
– At Bosch since 1979
– Development responsibility of integrated circuits and hybrids for
ABS and ESP Germany, Japan, USA
– Director of engineering and manufacturing ABS in Australia
– Vice president Competence Center Sensors for ABS and ESP
– Vice president product area non-automotive sensors at Bosch
Engineering GmbH from 2008 to 2012
– Lead function advanced motorcycle systems
– Innovation award motorcycle stability control lean angle sensor
– Contact for PTW to EU-Commission, ACEM, CLEPA, FEMA
– Cluster leader I_HeERO eCall for power two-wheeler
– VP product manager PTW sensors – World
– VP engineering Two-Wheeler systems – Europe
– Bosch Management Support – Senior Expert
– Cluster lead sAFE project eCall for power two-wheeler
– Cofounder of private entity lumenum®
– Representative for Bosch PTW at CLEPA, UNECE, C2C, 5GAA
– Delegate in Standardization Organization DIN, CEN, ETSI, ISO
– Convenor CEN TC278/WG15 eSafety since 2024
Melanie Reuter-Oppermann is a Professor for intersectoral management in healthcare at THWS in Würzburg, Germany. In addition, she is a researcher at ILS Mannheim gGmbH and affiliated with Maastricht University as a Senior Research Fellow. In 2017, she received her PhD in Operations Research from the Karlsruhe Institute of Technology (KIT) on the analysis and optimisation of Emergency Medical Services (EMS) systems. At KIT, she established the HealthCareLab at the Karlsruhe Service Research Institute. She is a joint coordinator of the GI Digital Health Group in Germany and the European Working Group on Operational Research Applied to Health Services (ORAHS). In her research, she applies Information Systems and Operations Research methods to support decision making in healthcare. In 2020, she received the Julius von Haast Fellowship from the Royal Society of New Zealand.
Michael Proestler is Founder and CEO of GridGears, a company delivering core services and consulting for NG112 architectures across Europe. With a background in Computer Science and over a decade of experience in Public Safety, he focuses on standards-based, interoperable solutions for mission-critical environments. Michael is Vice-Chair of EENA’s Tech & Ops Committee, an active member of ETSI TC EMTEL, and has contributed to NG112 conformance specifications and ETSI NG112 Plugtests to help shape the future of emergency communications in Europe.
Working on public warning since 2019. Manager of the network of Electronic Sirens (ELSI) 2019 – 2022. Thesis on public warning in Europe in 2022. Currently working on the BE-Alert as project Project Manager.
Telecommunications professional for 44 years. Most of his career dedicated to emergency communications and first responder communications. Was responsible for the communications systems of the Serbian Ministry of Internal Affairs. For 11 years he has served as Chairman of the Board of Directors of The Critical Communications Association. Vice President of EENA.
Pasquale is a BT Tech fellowship Distinguished Engineer with 35 years’ experience in telecoms and voice network engineering. Pasquale’s background within BT plc. Includes resilient network design, PSTN signalling, corporate platform design and voice over IP networking. Pasquale is currently BT’s Network Lead for the UK stage One PSAP delivering the first point of answer for all UK 999 emergency calls. Externally Pasquale chairs the NICC Technical Steering Group as well as the Task Group challenged with reviewing and updating the standards associated with voice enabled IP networks and the Emergency Communications Task Group responsible for UK 999/112 standards. In addition, Pasquale sits as the NICC SME on the 999 Liaison Committee. Finally, within Europe Pasquale is a member of the EENA 112 Club representing the UK Stage One PSAP within the European Standards arena.
I’m a Stakeholder Specialist with strong expertise in Emergency Communications and an operative background as an ERC operator. I’m also one of the Occupational Safety Representatives at 112 Finland, mainly focusing on psychosocial stressors. Outside of work I practice as a Solution Focused Therapist.
Paul Bremner is the Practice Lead for the physical security group at Omdia, which covers technologies from access control, command and control, though to intruder alarms, fire detection and suppression and video surveillance.
He is the lead analyst for the Command Center Technologies Intelligence Service, which specifically covers command and control room technologies such as CAD, RMS, and GIS, and body worn cameras.
Policy Officer at EENA. I focus on the implementation of EU emergency communications laws, and on the integration of new advancements in emergency communications into future EU legislation.
Reinhard Ekl is the Chief Operating Officer & Co-Founder of Hyper, a leader in Voice AI for 9-1-1 communications centers. Hyper automates the majority of non-emergency calls, so that call takers can focus on critical emergencies. Reinhard brings the unique experience of scaling multiple 9-1-1 technology companies from 0 to 1,000+ PSAP customers. He previously served as Chief Operating Officer at RapidDeploy and as Vice President of Product & Public Safety at RapidSOS, where he drove the US rollout of device-based location and supplemental caller data. He spent the last 4 years at ESO, leading product teams building modern, user-friendly software for EMS, Fire and Hospitals. Reinhard also brings frontline perspective from more than a decade as a paramedic and EMS incident commander in Austria, and he holds an MBA from Stanford and a bachelor’s degree from WU Wien.
Ronnie Riedl is an Austrian emergency services professional and executive with more than 25 years of experience in prehospital care and emergency dispatch systems. He began his career at the age of 18 in the ambulance service, gaining extensive frontline experience in emergency medical response. He serves as Chief Operations Officer at Notruf NÖ, where he is responsible for overseeing all day-to-day operations to ensure fast, efficient, and reliable emergency response in a highly complex and mission-critical environment.
Senior Manager with over 20 years of experience in the technology industry. Engineer at heart, dad of 2, passionate about making Android the safest and most helpful platform in the world.
Sam leads international expansion at RapidSOS, the leading public safety AI company. In his role, he works closely with government agencies and emergency services to bring AI to critical emergency response, to create more positive outcomes. Sam has a background in scaling fast growing technology companies and has an interest in the digital transformation of legacy industries to drive meaningful real-world impact.
Steve Schneider is the Managing Director of ITS mobility. For more than 25 years, the company manages Germanys biggest network for Intelligent Transport Systems (ITS) and profitably connects business and science to shape the mobility for future generations. As a computer scientist he was also involved in the eCall supporting activities of ITS mobility since the beginning.
Registered Nurse, University of Jaén (UJA), 1993. Prehospital Emergency Nurse since 1995. Master’s degree in Bioethics (Faculty of Theology of Granada). Expert in Health and Social Services Management (University of Granada and EASP.) Specialist Consultant in Clinical Ethics (UDIMA and Health Sciences Foundation). Master’s degree in Health Sciences Research (UJA). Currently PhD student in the Inter-University Doctoral Program in Comprehensive Care and Health Services, a joint program of the Universities of Jaén, Vic, and Lleida.
Experienced in management during my tenure as Director of the Provincial 061 Emergency Medical Service of Jaén (2002-2017). Head of the regional nursing care group at the Public Health Emergency Company (EPES) 061 Andalusia (now CES 061 Andalusia) (2002 – 2019)
Currently co-head of the mental health team at CES 061 Andalusia and head of the mental health team at CES 061 Jaén.
Part of the GSMA technology team and responsible for IMS related topics such as VoLTE, VoWiFi and VoNR, with a particular interest in emergency calling in the post sunset era. Wayne has been with the GSMA for 12 years, having previously held positions at Marconi & Ericsson.
Software engineer with 28+ years of experience across a range of industries, including 14+ years focused on emergency software solutions. Currently serving as Principal Software Architect for Abysalto’s PSAP solution, Sfera. Actively involved in the implementation of the NG112 solution in Croatia.