Last updated: 04/04/2022
INFORMATION ON THIS PAGE IS UPDATED REGULARLY. FOR ANY OTHER QUESTIONS PLEASE CONTACT KASIA KOC, EENA EVENTS MANAGER at kk@eena.org
Covid-19 related questions
I would like to start arranging my travels to Marseille, France. Where I can find all the details about the entry requirements?
The restrictions and rules vary from one country to another and might change regularly. Therefore it is important to keep track of those changes by checking ONLY reliable sources. EENA gathered them all here.
Do I have to have a valid Covid Certficate to register to the conference?
Not to participate at the conference. For traveling please check the accurate sources.
As per the current set of rules set by the French Authorities on 14 March, participants will no longer be obliged to present the European Covid Certificate to enter the event.
I would like to arrange my travels as soon as possible but I fear the uncertainy of the situation in April. What are the cancellation policies for the hotel and flight bookings?
HOTEL BOOKINGS
Cancellation prior to arrival due to sickness, quarantine, etc (proved with the official doctor statement) = NO PENALTY
Cancellation due to any other reason = 100% OF FULL STAY CHARGED
FLIGHT BOOKINGS
Please pay attention to the type of ticket you are purchasing individually or with EENA’s Travel Agency Partner. The most economic and cheapest faires are unfortunately not easy to reimburse or change. Flexible tickets, however, might be very useful in such fastly changing times and will allow you certain modifications and last-minute cancellations. Please refer this question to your travel agency agent or reservations platform.
Where I can find the list of countries allowed to travel to Marseille, France?
The list of countries is provided on the official website of the French Ministry.
How to SKIP the big lines during REGISTRATION rush hours on Wednesday morning??
On the first day of the conference, we are expecting the biggest crowds in the registration area. In order to skip those lines:
- Please have your ID card + printed badge in color ready while presenting yourself to the registration area or more simply;
- Print your badge in advance and pass by the registration area one day prior to the conference, Tuesday 26.04.2022 from 14h00 until 19h00, instead of Wednesday morning to pick up your badge holder, lanyard, and your delegate bag.
Conference venue, Accommodation and Travel Arrangements
Where is the conference taking place?
Palais des Congrès building (first floor) of the exhibition and congress center – Marseille Chanot
Address: 114 Rond point du Prado, 13008 Marseille, France
In which hotel and how shall I book my accommodation?
Please book your stay in the recommended hotels with very affordable prices negotiated by EENA.
The list of hotels is to be found HERE.
How can I book the accomodation for the group of delegates?
All the requests for the group bookings have to be sent for reservation to the emails provided in the hotels’ overview document.
Where can I book my flight?
EENA partnered with BTS Travel Agency to offer the best service and solutions for the conference participants traveling to Marseille. Please request your flight options HERE.
What is the cancellation policy for flights booked with BTS?
The cancellation policies are depending on the ticket type booked. If you have booked the cheapest flight possible, it is very likely that there will not be any possibility to change the flight details or to get reimboursed for it in case of personal cancellation. However, if you have booked fully flexible ticket, which you can modify with fees, there is a higher chance for receiving reimboursement in case of potential cancellation. Please note that the flexbile tickets are more expensive though.
What is the easiest transport from the airport ot the hotel?
The fastest and cheapest option is UBER and public transport (direct shuttle bus station 1 minute away from the TERMINALS). More info here.
Registration
Do all the participants have to register?
Yes. All of the participants must register via the online registration form to attend the conference. While registering, it is important to include the mobile phone number just in case the organisers might need to contact the participants urgently during the conference days.
When the registration is free of charge?
Registration is FREE OF CHARGE ONLY IF interested person is working for:
- a company that renewed EENA membership for 2022;
- the emergency services and 112 centres (firefighter, policemen, medical help professional, 112 call operator etc);
- the public authorities such as ministries, city councils; or if this person is:
- a researcher or an academic working on topics related to the emergency services;
- a sponsor, speaker, exhibitor and/or special guests;
- a contracted staff for a sponsor or exhibitor;
- a journalist or official media partner for the event;
- part of an association or NGO working on the topics related to the emergency services.
What is covered by the organisers?
The organisers cover*:
- entrance to the Conference sessions and the exhibition for the three days;
- coffee breaks during all the days of the conference & cocktail/networking reception, and 112 Awards Ceremony on Wednesday 27th April.
* the organisers do not cover the entrance fees to the social event organised on Thursday, 28th of April 2022.
I have registered but I still did not receive any confirmation email...
Confirmation emails are being sent regularly throughout the week but it takes a maximum of one or two working days for the registration confirmation emails to be sent out. Sometimes due to the heavy workload, this deadline can be slightly extended. Thank you for your patience and understanding.
I am an employee of a private company/organisation and/or an individual that is NOT A MEMBER OF EENA. Do I have to pay the admission fee?
Yes, you have to pay an ADMISSION FEE and your wish to participate should be sent to Kasia Koc at kk@eena.org
I am working for the exhibitor’s/sponsor’s partner company/organisation that is NOT A MEMBER OF EENA. Do I have to pay the admission fee?
Yes, you have to pay an ADMISSION FEE and your wish to participate should be sent to Kasia Koc at kk@eena.org
I am interested in becoming EENA member, who should I get in touch with?
For more information about EENA 2022 Membership advantages and costs, please contact Jerome Paris at jp@eena.org.
What is included in the admission fee paid by non-members?
The paid admission fee covers*:
- entrance to the Conference sessions, an exhibition for three days, and 112 Awards Ceremony;
- coffee breaks during three days of the conference, and cocktail/networking reception on Wednesday afternoon.
Why my request for registration has been cancelled?
The requests for registrations are checked on a regular basis and cancellation emails are being send ONLY to those participants whose companies are not EENA members.
Where can I register to the conference and exhibition?
Registration link to be found here.
When is the deadline for the registrations to the conference and exhibition?
Registrations online will be closed on 22 April 2022 at Midnight CEST (Brussels Time). If for some reason you would like to register for the event after this date please contact Taviana Caminiti at tc@eena.org
When I will receive my badge?
Different from other years, all the registered participants will receive their badges by email. The badge should be printed in color and presented during the registration for the event. The badges shall be distributed electronically one week prior to the event. If you did not receive please contact Taviana Caminiti at tc@eena.org.
By registering to the event, you are asked if you wish to be added to the conference list of participants. What If you want to opt-out?
If you want to OPT-OUT from the general list of participants and not be visible on the conference list of participants* please inform Taviana Caminiti at tc@eena.org.
*This list will be shared only with those conference participants who gave their consent to be visible in such a list, before the event (only participants’ names, job title, organization, country, and LinkedIn profile info will be displayed). We will never share external participants’ email addresses, phone numbers, or any other contact details.
Registration on-site
What are the registration hours?
EENA 2022 REGISTRATION OPENING HOURS
Tuesday 26.04.2022: 14:00 – 19:00
Wednesday 27.04.2022: 08:00 – 18:00
Thursday 28.04.2022: 08:00 – 18:00
Friday 29.04.2022: 08:00 – 12:00
How can I avoid long gueues at the registration area on the first day?
In order to avoid long queues on Wednesday morning, please come and pick up your badge holder + delegate bag/badge on Tuesday, April 26th from 14h00 – 19h00. Please bring your ID document with you.
What shall I bring with me to the registration desk?
Your printed badge in color on-site and valid ID document.
How you will be able to differentiate the speakers/exhibitors badges?
Speakers, Exhibitors and Press can have a specially separated registration desk prepared just for them. They will also be able to attach a special ribbon to their badge classifying them as SPEAKERS and EXHIBITORS.
Where I will find delegate bags?
You will be able to collect your badge holders, lanyards, and delegate bag from the ‘Delegate Bags Pick-UP Point‘ located near the registration desks, next to the cloakroom.
What I will be able to find in the delegate bag?
Conference Booklet, notebook & a pen.
Important deadlines
What is the registration deadline?
The online registration deadline is Friday 22 April 2022 (Midnight).
When I will receive all the practical information about the event?
The email with the most important practical & logistics information will be sent to all the conference participants on Tuesday 19 April 2022.
When will I receive my BADGE to print and present to at the registration desk?
Badges with the registration QR codes will be distributed electronically on Wednesday 20 April 2022.
When I will receive the LOP?
The List of participants including only will be distributed electronically on Tuesday, April 12 only to those registered participants who gave their consent to be visible in such a list. Please note that the list is not including all of the participants registered for the event, as not everyone gave their consent to be included in such a list.
What is the deadline for the hotel bookings?
As part of negotiations, the contracted number of hotel rooms will be released regularly, thus it is crucial that you book your stay before the dates indicated in the document here in order to profit from the promotional rates. Thus, we highlight that the rooms of some hotels are still available until the 19th of April. After this date, no rooms will be available at the negotiated previously rates.
Planning your meetings on-site and preparing your networking opportunities…
How can I get in touch with other participants before the conference?
A list of participants (first and last name, job title, organisation, and country of the delegates that gave their consent) will be provided before the event to all the participants. Please note that no contact details will be shared (as already communicated in the registration form). As you will notice, we display the LinkedIn accounts of the participants who accepted to share them upon their registration for our conference. This way, you can find them on LinkedIn before the conference and get in touch with them in advance.
What if I don’t want to be visible anymore in the list of participants?
You can always opt out and request to be removed from the list of participants. If you wish to do so, please contact Kasia Koc, EENA Events Manager at kk@eena.org.
Programme
Where can I find the programme of the event?
The full overview of the programme can be downloaded HERE.
What is Research Corner and when does it take place?
Research Corner opens a possibility to selected researchers to present their latest work in the area of public safety.
When: Wednesday, 27 April from 16:20 until 17:20
Where: Track 3 Room
| Session is organised in coordination with Information Systems for Crisis Response and Management (ISCRAM) |
What is Industry Session and when does it take place?
Industry sessions are taking place on Wednesday, 27 April & Thursday, 28 April in Track 3 room (SORMIOU) and will provide insights and focus on the solutions available already on the market.
What is “Topics-based speed-dating” about and when it takes place?
“Topics-based speed-dating” – this speed-dating event will be organised for participants willing to meet with experts to discuss specific topics like AML, NG112, public warning…
When: Wednesday, 27 April from 16:05 until 18:00
Where: Exhibition area
What is “Topics-based speed-dating” about and when it takes place?
“112 Awards Ceremony” – this event will be organised to recognize and reward some emergency services and citizens for their outstanding contributions to public safety.
When: Wednesday, 27 April from 18:00 until 19:00
Where: Track 1 room – AUDITORIUM
When is the Social Event and where?
When is the Informal Gathering and where?
Exhibition
What are the exhibition opening hours?
EENA 2022 EXHIBITION OPENING HOURS
Wednesday 27.04.2022: 08:00 – 20:00
Thursday 28.04.2022: 08:00 – 18:00
Friday 29.04.2022: 08:00 – 14:00
Access for exhibitors is 1hr before and 1hr after the official exhibition hours.
Who shall I contact for exhibition related questions?
Your local Exhibitor’s coordinator in Riga
Sara SCHMITT ( SAFIM), Exhibitor Service Manager
Mobile phone number:+ 33 (0)6 22 04 86 66
s.schmitt@safim.com
EENA Events Manager
Taviana Caminiti
Landline: +32 2534 9789 / Mobile phone number: +32 495 94 29 45
Where will the exhibition take place?
The exhibition will take place on the 1st floor of the Palais de Congres building in the Parc Chanot Expo area.
Where I can find the list of exhibitors before and during the event?
The list of the exhibitors and their contact details is available on the conference website and will be presented in the conference booklet.
Where I could see the exhibitors floor plan?
The exhibition plan is available on the conference website and during the event also presented in the conference booklet.
Pictures/Recording/Presentations
Will there be video recording and photos being taken during the conference?
Yes. The official EENA video and photography crew will be installed in all the session rooms and while sessions are in progress the footage will be taken. Photos or video footage will be used for the conference-related communications and the promotion of future events.
Will all the presentations be shared publicly after the event?
Yes. All the session presentations will be made publicly available after the event.
What if I don’t want my pictures to be shared?
You may check our photo gallery after the event and tell us if you disagree to appear on any photo/video. In this case, please inform Taviana Caminiti at tc@eena.org.
When all post-event materials will be available and where?
All the conference pictures, videos and presentations will be available on the conference website by Wednesday, 01 June 2022.
Other questions
Where I will be able to find the INFO DESK/SAFETY DESK?
INFO/SAFETY DESK is integrated to the registration area and is operational during the event opening hours:
Tuesday 26.04.2022: 14:00 – 19:00
Wednesday 27.04.2022: 08:00 – 18:00
Thursday 28.04.2022: 08:00 – 18:00
Friday 29.04.2022: 08:00 – 12:00
What EENA can do to help me require my travelling VISA to Marseille?
EENA can issue the invitation letter to speed up the process of VISA acquisition. However, the organizers are not taking any responsibility nor covering the charges of any VISA arrangements. The delegates are kindly requested to contact the French Embassies by their own means.
Where I can find the list of exhibitors and current media partners?
The list of exhibitors and media partners is available on the conference website.
Where I will find delegate bags?
The delegate bags station will be located in the registration area, in the main lobby of the first floor of Palais de Congres, the event building.
Where I can find the most updated list of participants?
The most updated list of participants will be available only to those conference participants and exhibitors/sponsors who gave their consent to be visible in such a list, three weeks before the event. Please see more information in the networking opportunities paragraph.
Where I can find more information about the conference city and its historical/cultural things TO-DO?
The second-largest city in France, Marseille is part of the historical Provence province and is known for its Old Harbour, la Bouillabaisse, and its typically Southern culture of pastis and pétanque.
The city is a regional center for culture, by way of its opera house and its history of attracting artists such as Paul Cézanne and Auguste Renoir. Marseille was the European Capital of Culture in 2013 and chose to celebrate cultural diversity within Europe throughout the year. Home to many museums, cultural landmarks, and unique cuisine, Marseille truly stands out as one of the most distinctive and lively cities in France. Find out more here: https://www.marseille-tourisme.com/en/
What is the dress code of the conference?
All emergency services representatives are kindly requested to wear their official uniform (not mandatory but appreciated), whilst the other participants can wear business casual.
What is the official language of the event?
All the conference sessions and social event are held in English. Speakers are kindly asked to prepare their presentation only in English.
Which power plugs and sockets in France?
Security related questions
Will there be a security during the night?
Daytime:
There is no security provided during the day (07:00 – 20:00) and exhibitors should look after their own items at the exhibition and on their stands.
Night-time:
The conference building is closed and one security guard will be supervising the Parc Chanot exposition area during the night.
The purpose of the security is to look after all the exhibition buildings and premises, including of course the EENA event building. But, we highly recommend that exhibitors do not leave any valuable items unattended in the exhibition area and on the stands during the whole exhibition time.
What is the emergency procedure in case of fire at the hotel?
Emergency procedure in case of fire:
1. Call reception 555, or push the fire alarm in the corridor.
2. Do not use elevators!
3. Descend the stairs and direct yourself to the fire-escape on the ground floor
and leave the building.
4. Wait in the park in front of the main entrance for registration.
5. Follow the instructions of the management.
Does Parc Chanot has a COVID-19 Safety Protocol?
Yes. You can find it here.
Privacy policy
Where I can find EENA’s privacy policy?
Read EENA’s privacy policy HERE. For any questions regarding Data Protection, please contact our Data Protection Officer at dpo@eena.org.
Will my contact details be shared?
By registering for the event, you have been asked if you would like to be added to the list of conference participants. This list will be shared only with the conference participants that gave their consent to be visible in such a list. Please note that only your name, job title, organisation, country, and LinkedIn account will be displayed. Your email address, phone number, or any other contact details will NOT be shared. If you would like to OPT-OUT (i.e. you do not wish to be included in the participants’ list anymore), please contact Kasia Koc, EENA Events Manager at kk@eena.org in writing before the start of the conference.
