As technology continues to advance, more and more citizens expect to be able to use modern means of communication to reach emergency services. This trend, coupled with new legislation, such as the European Electronic Communications Code (EECC), mandate national authorities to adapt their emergency communications handling system. A more accurate caller location information, improved accessibility to emergency services and a more effective public warning system are some of the new EU requirements.
But legislation might be tricky to understand and many countries have still not fully achieved all targets set out in this EU Directive. Such shortcomings are likely to expose the authorities to sanctions but more importantly put their citizens’ lives at risk.