They take care of us, how can we take better care of them?
When it comes to ensuring our well-being in an emergency, call handlers and emergency dispatchers are the first ones to respond to our call. They do a great work in a job that can be as fulfilling as it is challenging from a human point view.
At EENA Conference, we want to recognise their invaluable efforts and special circumstances with two sessions on Thursday 11 April:
– Quality assurance & call-takers’ and dispatchers training: preparation and performance pre-determine the quality and ultimate effectiveness of potentially lifesaving services. Operations professionals share with us how to follow up and reinforce procedures in the emergency response centres.
– Call takers’ and dispatchers’ wellness: they develop a stressful job and conditions are not always perfect, join experts from emergency services to learn about initiatives that can help them to feel better every day!
Practice Learning Manager, Control Services,
London Ambulance Service NHS Trust, UK
Director, National Ambulance Service,
Health Service Executive, Ireland
Looking forward to seeing all of you in beautiful Dubrovnik!